Hi need help with my bmw app on imported m850i

[joey_rx]

Hello everyone

I recently purchased a 2021 bmw m850i after 5 years with bmw i8.

I live in Europe ,
And the car I bought was imported from Canada and wasn’t purchased at the local dealer.

Because of that , the local my bmw app doesn’t work with the car.

I contacted bmw connected drive support team in the u.s, sent them a proof of ownership and they told me to download the Canadian version and they connected the car to my user.

Even though I can see the car in the app, it doesnt update since the 22 of July, when the car wasn’t in my ownership but it did was in europe.

After trying to figure it out with bmw support, they told me to reboot the infotainment but still nothing changed, and after they just said they can’t guarantee that the connected drive will work because the car is imported and isn’t ment to be sold here.

Even though I do believe that I can do something about it because the car did seems to work with the app about a month ago with the previous owner.

Also, the maps on the car doesn’t work but it’s not really a thing since I use CarPlay, but probably connected to the issue with the app.


Can someone help me with that?
I have BimmerCode and the adapter if it’s something that can help.

Thank you

[Serg0777]

Hello everyone!

I came to the conclusion that the issue is related to the mobile network frequencies and possibly roaming compatibility. The required frequency should be similar to the one used in the USA: LTE Band 28 (APT 700 MHz).

I found a service where you can check exactly where Band 28 signal is available in a specific area.
Here is the link to the service:
https://cellmapper.freshdesk.com/support/home

P.S. There is one nuance: I’ve heard that Band 28 can sometimes also be used for television broadcasting, so even if B28 appears on the map, it doesn’t necessarily guarantee that mobile internet in the car will start working.

[STi from DSM]

Odd, I have an 850i imported from Canada and everything works just dandy.