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      04-03-2021, 01:57 PM   #1
jlstyle
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My Audi S7 was in to replace air struts for two weeks and while picking up a car today, I noticed my car had hit a curb and side skirt and door was damaged. Dealer didnt say anything so if I didnt inspect the car and left, dealer could've had claimed damage was done by me. Dealer didnt admit the fault yet and will keep you guys posted. Make sure you check the car before picking it up! Here are some photos.
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      04-03-2021, 02:16 PM   #2
ScottSinger
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Story. Few years back at Mercedes dealer, older gentleman came in to pick up his E-clsss, general manager came out in front of us customers and approached car owner and straight out told him, the car had been scratched and they will have it fixed. apologized.
Car owner kept a stern face and said nothing.
Dealership and owner both handled that well.
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      04-03-2021, 02:20 PM   #3
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jlstyle, did your dealer perform a 360 degree walk through while taking pictures? My local BMW dealer in SoCal does it whenever the vehicle is accepted for service.

Very unfortunate. I hope the dealer will acknowledge the damage and fixes the car.
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      04-03-2021, 02:48 PM   #4
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Quote:
Originally Posted by cfm56d7b View Post
jlstyle, did your dealer perform a 360 degree walk through while taking pictures? My local BMW dealer in SoCal does it whenever the vehicle is accepted for service.

Very unfortunate. I hope the dealer will acknowledge the damage and fixes the car.
my dealer has crazy rack of cameras at each door to get complete car video, right as you drive into to the curtesy bay.
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      04-03-2021, 03:51 PM   #5
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Quote:
Originally Posted by mantis View Post
Quote:
Originally Posted by cfm56d7b View Post
jlstyle, did your dealer perform a 360 degree walk through while taking pictures? My local BMW dealer in SoCal does it whenever the vehicle is accepted for service.

Very unfortunate. I hope the dealer will acknowledge the damage and fixes the car.
my dealer has crazy rack of cameras at each door to get complete car video, right as you drive into to the curtesy bay.
In that case, the video ought to tell the before picture very clearly. Good luck!
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      04-03-2021, 04:44 PM   #6
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Hope your dealer takes care of you. I always do a 360 walk around and do a close inspect of all the wheels when picking up from service.
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      04-03-2021, 05:06 PM   #7
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I've been through similar stuff. You are best off communicating by letter so there is a record of them being informed of the issue and their response. You need to document all of your interactions with them over this, write a summary for each one, sign it. You have to protect yourself in the sense that they may not choose to do the right thing. I've seen it and experienced it and won out each time, but in a few cases it was obvious they were going to try and weasel out of it and as soon as the written correspondence started, they shaped up quick.
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      04-03-2021, 05:23 PM   #8
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Most dealers still have the valets use the paper style to mark damages to customer cars when it is on the drive and they keep it with their invoice so ask to see it. Nowadays luxury dealerships are going digital and switching to iPads and their advisors take a bunch of pics of the entire outside of the car and a quick walk around video as a part of the invoice process. If this is the case for your dealer it might be easier to prove your case. If it’s just a side skirt they’ll likely replace it for goodwill and your repeat business since it’ll cost them only a few hundred bucks tops. Hopefully you get a good outcome.
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      04-18-2021, 02:38 PM   #9
jlstyle
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Thanks all for the replies! They repaired it nicely along with full detail. Way to go Town Audi of Englewood NJ
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      04-18-2021, 04:56 PM   #10
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Same thing happen to me one on my car, huge chunk of front lip spoiler missing and dealer did not even say anything, just gave me the keys and tells me have a nice day. I inspected the car and found it damaged and had to go back to this kid and make sure complaint was noted. Took 4 weeks to finally get a check for what I paid to get it replaced, although it did take multiple trips to the dealer to make sure it was getting done. Shady employees, so yeah... good advice to make sure you inspect your cars real good before leaving. No matter how much you trust your dealership, there's always shady people working in one.
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