MHD defective adapter

adrian_j · 06-13-2021, 12:02 AM

i ordered an MHD orange wireless adapter for my 335i and when it arrived it would light up but not connect to my phone, i tried everything and eventually ordered another one which worked perfectly. i contacted the company i ordered from (park auto motorsports) they sent me to BMS and then BMS sent me to MHD, MHD agreed the product was defective and told me to get a refund and nobody wanted to give me a refund even after proving the product was not working when i got it. has this happened to anybody? any advice on what to do?

AlpineBoost · 06-13-2021, 12:18 AM

Sorry to hear that. Sucks that happened, but glad you eventually got one that worked. I have one and it's awesome not having to deal with cables anymore.

The only thing that I can think of, since it sounds like no one really wants to take responsibility for the refund, would be to dispute the charge if you paid by credit or debit card. If you have email communication with either Park/BMS/MHD acknowledging that the unit provided is defective, I would provide that email chain/info to the bank to help validate your claim.

Can't guarantee that will work, but it's the only thing that comes to mind for a situation like this.

TunafishE93 · 06-13-2021, 08:45 AM

If you paid thru paypal go thru them before card company. If you go thru card company with a paypal order, paypal will lock your account which is a pain.

06-13-2021, 12:02 AM	#1
adrian_j Private 9 Rep 79 Posts Drives: 2008 335i sedan Join Date: Apr 2021 Location: Vancouver Canada iTrader: (0) Garage List 2008 bmw 335i [0.00]	MHD defective adapter i ordered an MHD orange wireless adapter for my 335i and when it arrived it would light up but not connect to my phone, i tried everything and eventually ordered another one which worked perfectly. i contacted the company i ordered from (park auto motorsports) they sent me to BMS and then BMS sent me to MHD, MHD agreed the product was defective and told me to get a refund and nobody wanted to give me a refund even after proving the product was not working when i got it. has this happened to anybody? any advice on what to do?
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06-13-2021, 12:18 AM	#2
AlpineBoost Captain 3926 Rep 852 Posts Drives: '23 Civic Type R Join Date: May 2015 Location: GA iTrader: (4) Garage List 2009 BMW 335i E92 [8.43] 2023 Honda Civic Ty ... [0.00] 2023 Hyundai Kona N [7.50]	Sorry to hear that. Sucks that happened, but glad you eventually got one that worked. I have one and it's awesome not having to deal with cables anymore. The only thing that I can think of, since it sounds like no one really wants to take responsibility for the refund, would be to dispute the charge if you paid by credit or debit card. If you have email communication with either Park/BMS/MHD acknowledging that the unit provided is defective, I would provide that email chain/info to the bank to help validate your claim. Can't guarantee that will work, but it's the only thing that comes to mind for a situation like this.
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06-13-2021, 08:45 AM	#3
TunafishE93 Major 418 Rep 1,152 Posts Drives: BMW 335i Join Date: Dec 2019 Location: NV iTrader: (0)	If you paid thru paypal go thru them before card company. If you go thru card company with a paypal order, paypal will lock your account which is a pain.
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