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      10-09-2019, 05:05 PM   #1
TomM6
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Connected drive and BMW assist

I am not sure how many of you had issues with the recent BMW assist system updates. But mine stopped working during those updates and when my subscription was up for renewal. For five months BMW Germany and BMW assist and the local dealers could not figure out what was wrong although the COM system seems to be working. Long story short they ended up getting direction from BMW Germany to replace the Communication box. They charge me $550 for it and when I submitted a claim with BMW relations they told me that although they understand it's there a problem because the car is when you're out of warranty they will not give me my money back. I think this is unacceptable. Let me know what you guys think and if you had any problems with your communication box.
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      10-09-2019, 06:19 PM   #2
Flying Ace
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My basic features are still working. Which services were not working?

I don't have the product guide on front of me, but I only pay the $150/year RRTI and mobile service (connected drive app).

Are you doing internet and all that other stuff? What year is your car or idrive version. I have a 2014 which also has limited features and is less complex to begin with
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      10-09-2019, 07:36 PM   #3
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I have the 4G upgraded comm box, after the renewal of the membership the "update BMW assist" button was grayed out and would not let me update. BMW said that it was their system upgrade that took place between April-August that messed it up. They finally did a full comm system replacement and updated all the software and is working like a champ. But although BMW admits its their issue they won't reimburse me. Oh well
Yes I do internet and everything else.
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      10-09-2019, 08:01 PM   #4
hirkaismyname
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Can you guys run me through the pro/cons of having connected drive?

And from the tech package, what features I can tap into for my '18 M6GC? I haven't even authorized my phone to the car to use apple play lol...
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      10-10-2019, 08:29 PM   #5
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Quote:
Originally Posted by hirkaismyname View Post
Can you guys run me through the pro/cons of having connected drive?

And from the tech package, what features I can tap into for my '18 M6GC? I haven't even authorized my phone to the car to use apple play lol...
The primary feature IMO is getting traffic info and ability to send addresses from your phone to idrive so you don't have to enter it with your knob. Same feature also allows remote lock, and prep climate and ventilation settings.

Here's the services sheet. 2015+ navigations gets a ton more features like wifi hotspot, weather, news streaming service:
Attached Images
File Type: pdf ServiceAvailabilityMatrix.pdf (198.7 KB, 12 views)

Last edited by Flying Ace; 10-10-2019 at 09:26 PM..
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      10-10-2019, 09:57 PM   #6
hirkaismyname
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cool, thanks Flying Ace -- prepping climate sound nice
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      10-11-2019, 12:10 PM   #7
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Quote:
Originally Posted by hirkaismyname View Post
cool, thanks Flying Ace -- prepping climate sound nice
It is, until you realize it's sucking up battery power while the motor/alternator is not running.
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      10-13-2019, 02:38 PM   #8
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Yes, I am doing internet and everything else...
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