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      09-23-2017, 05:06 AM   #1
1MEANM6
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SOS call malfunction message

Hi after i start up the car this morning i get the sos call malfunction message,does anyone know if i can clear the codes myself or i need to take it to the dealer?[IMG][/IMG]
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      09-23-2017, 07:33 AM   #2
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I've been getting the same message since about a week or two ago. It doesn't come on every time I start the car, but it comes and goes.
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      09-23-2017, 08:07 AM   #3
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that range of 450 miles is a first. never seen that before
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      09-23-2017, 02:17 PM   #4
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Quote:
Originally Posted by SoCalM6GC View Post
I've been getting the same message since about a week or two ago. It doesn't come on every time I start the car, but it comes and goes.
Yeah me too i'm taking it to the dealer next week
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      09-23-2017, 02:18 PM   #5
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Quote:
Originally Posted by Taheemr View Post
that range of 450 miles is a first. never seen that before
Hahaha just came back from a road trip using cruise control i think that's why it shows 450 miles. Usually i get 350-400 miles on a full tank
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      09-24-2017, 01:27 AM   #6
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Let me know what the issue ends up being. I use an ATT microcell for better cell signal at my house and I figured that its been messing with the cars cell signal because i don't get the error when I'm not at home.
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      09-25-2017, 09:22 AM   #7
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The SOS emergency call malfunction requires an overnight dealer reflash of the ECU's. I learned it the hard way and had to reflash and recode the entire car all over again.

It kept coming up periodically for me and the SOS button still worked as it should but I was annoyed so I took it in thinking it was a hardware issue. Ended up being software. It started happening at around 2k miles on the odometer.
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      09-25-2017, 01:37 PM   #8
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Quote:
Originally Posted by UnfoundLegend View Post
The SOS emergency call malfunction requires an overnight dealer reflash of the ECU's. I learned it the hard way and had to reflash and recode the entire car all over again.

It kept coming up periodically for me and the SOS button still worked as it should but I was annoyed so I took it in thinking it was a hardware issue. Ended up being software. It started happening at around 2k miles on the odometer.
If that's the case I'll just live with it until they see it one day at service, if they ever do. I don't mind the error message considering everything is still working as it should.
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      10-02-2017, 09:15 PM   #9
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There is a TSB "Technical Service Bulletin" from BMW on this issue.
It is common on most F chassis cars.
First step is software update then if continues they replace the module.
All depending on the codes of course but generally its short to ground fault codes.
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      08-18-2018, 12:29 PM   #10
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Quote:
Originally Posted by schnell1982 View Post
There is a TSB "Technical Service Bulletin" from BMW on this issue.
It is common on most F chassis cars.
First step is software update then if continues they replace the module.
All depending on the codes of course but generally its short to ground fault codes.
I have this issue but the dealer wants to change me $375 for the software update. I don't want to pay $375 to fix BMW's software issue. Is it appropriate for the dealer to charge for this? Any options to get it done for free or less money?
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      08-18-2018, 04:28 PM   #11
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Call BMW customer service and complain, a good service rep should be able to do it for free even beyond the warranty expiration
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      08-19-2018, 07:12 AM   #12
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I have the same issue and brought it in for repair, and now it’s back! Ugh
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      08-19-2018, 03:43 PM   #13
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Same thing happened to me. I brought it to the dealer and they had to do a software up date. After that the message no longer appeared. Same thing with front end collision error.
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      08-20-2018, 01:21 PM   #14
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Quote:
Originally Posted by GannyCy View Post
I have this issue but the dealer wants to change me $375 for the software update. I don't want to pay $375 to fix BMW's software issue. Is it appropriate for the dealer to charge for this? Any options to get it done for free or less money?
If your car is out of warranty then they will charge you.
I would call BMW North America and complain.
They will ask for the BMW dealer service rep that you delt with.
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      08-21-2018, 12:59 PM   #15
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I had it once , take it to the delear and they told me the gps antenna was disconncted and they just re connect it ,i didnt care then becuase it didnt come back .
I think the antenna is located on the roof above the rear mirror.
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      10-11-2018, 05:16 AM   #16
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I'm having the same issue...
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      10-19-2018, 10:11 AM   #17
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SOS call malfunction message

Found some posts in this forum that sos malfunction message may be related to bluetooth connection.

Bluetooth of my phone (android version 8) was also shutting down quite often disconnecting from iDrive.

So, I did some search and found that selecting bluetooth AVRCP version 1.4 in your android's settings often takes care of this connection problem.

Today, sos malfunction message came back on, and my phone wasn't connecting well with iDrive.

After changing the AVRCP version in my android settings, sos malfunction message that came back on today is gone, and now seems like my phone has stable bluetooth connection with iDrive.

I'm hoping this solved my issues...
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      10-21-2018, 08:17 AM   #18
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Sorry guys, what I wrote in my previous post didn't last for two days. Today, sos malfunction message came back on. I guess I'll just have to let the BMW dealership update the software or do whatever to solve the sos malfunction message thing and also about unstable bluetooth connection with my phone.

This is so irritating because all of the codings done will be erased from the update and I'll need re-coding...:
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      10-22-2018, 12:37 PM   #19
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Ive seen this twice, both times it was the aerial signal unit something like that. It is covered under warranty usually due to some moisture getting in.
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