BMW Garage BMW Meets Register Search Today's Posts Mark Forums Read
Go Back   6Post.com | BMW 6-Series Forum > BMW 6 Series Forum > BMW M6 Forum (F12 / F13)

Post Reply
 
Thread Tools Search this Thread
      12-22-2017, 06:14 PM   #1
//MMachine
Private
United_States
38
Rep
96
Posts

Drives: 2017 M6 coupe
Join Date: Dec 2017
Location: Southwest Ohio

iTrader: (0)

Garage List
2012 Ford SVT Raptor  [0.00]
2017 BMW M6  [0.00]
2107 BMW M4  [5.00]
2007 BMW 650i  [0.00]
2008 MB E350  [0.00]
1999 Ford F350 Lariat  [0.00]
BMW keyed locking wheel lug stripped out

So how do you remove a fucked up BMW keyed locking wheel lug?

Took car to get my KW h.a.s. springs installed last week. They couldnít get it level at the time even though all were lowered to their max (but was Ĺ inch too low on front left and 1/4" too low on left rear). They said to take it home and drive it - let the springs settle. So I did and took it back on Tuesday and in the process of them leveling it out they not only cross threaded and stripped out a regular lug on the left rear wheel but they also stripped out the key on the locking lug on left front wheel. They ordered a new key set and I just picked it up a couple hours ago. No way I was going to let these guys touch my car again after what they just did... Car is still Ĺ inch too low on front left. Screw them - Iíll adjust it myself...

Well fuuuuck me... not only did they have ALL the lug nuts cranked on so tight (I had to use a 6 foot breaker bar to get loose - torqued waaaay beyond spec!) but the key lug face on left front lug was stripped out as well!! ... so now I canít get the left front wheel off!!

I mean seriously - what kind of a fucking hack does this sort of bullshit to brand new M car?!?!

Thought I was taking to a reputable custom shop - guess I was wrong. I would not recommend Eurocharged in Cincinnati to do any work on our vehicles!

Any tips on getting one of these off without damaging your wheel or taking it to get machined off?
Attached Images
   

Last edited by //MMachine; 12-22-2017 at 06:22 PM..
Appreciate 0
      12-22-2017, 08:16 PM   #2
Kkgy79
Private First Class
8
Rep
100
Posts

Drives: 2013 m5
Join Date: Nov 2016
Location: Usa

iTrader: (0)

Prob its in ur trunk. Just lift up ur cover inside of trunk
Appreciate 0
      12-22-2017, 11:01 PM   #3
Flying Ace
Lieutenant General
Flying Ace's Avatar
United_States
3722
Rep
10,353
Posts

Drives: M6GC ZCP, X5d
Join Date: Jul 2014
Location: SF, CA

iTrader: (5)

Ouch! Sorry about your luck man. I rarely trust any shop in Ohio to get it done right. I think Auto Assets in Powell Ohio is the only shop I would trust. (Never taken car there, but looks like a clean shop)

If you take this to any competent tire shop, they should be able to hammer this out. Be ready for a stripped wheel bolt though. I would buy an extra set of studs/bolts in case they strip it off and have it with you (which may be the only way off at this point).
__________________
12 AW/Cinnamon X5 Diesel Urban Assault Vehicle
14 AW M6GC ZCP, MPE, e-wheel, vorsteiner spoiler
08 SSII E90 M3 (Sold!)
Appreciate 0
      12-22-2017, 11:08 PM   #4
upstate650
Major
upstate650's Avatar
United_States
147
Rep
1,448
Posts

Drives: 2014 650xi Gran Coupe Msport
Join Date: May 2013
Location: The Hinterlands of Upstate NY

iTrader: (3)

Garage List
They make a socket with teeth that grabs the keyed lugs and can take them off. Most reputable shops will have them.
Appreciate 0
      12-23-2017, 09:52 AM   #5
//MMachine
Private
United_States
38
Rep
96
Posts

Drives: 2017 M6 coupe
Join Date: Dec 2017
Location: Southwest Ohio

iTrader: (0)

Garage List
2012 Ford SVT Raptor  [0.00]
2017 BMW M6  [0.00]
2107 BMW M4  [5.00]
2007 BMW 650i  [0.00]
2008 MB E350  [0.00]
1999 Ford F350 Lariat  [0.00]
Spec says 101 ft lbs of torque for lug bolts. I used a DeWalt DW292 (rated at 325 ft lbs) and could not budge any bolts loose. By my calculations the 6 ft breaker bar with about 60 to 75 lbs to break loose was 360 to 450 ft lbs. That's about 4 x over what spec is! ... That's just plain careless! I guess I should have my rotors inspected for damage.
Appreciate 0
      12-23-2017, 10:56 AM   #6
//MMachine
Private
United_States
38
Rep
96
Posts

Drives: 2017 M6 coupe
Join Date: Dec 2017
Location: Southwest Ohio

iTrader: (0)

Garage List
2012 Ford SVT Raptor  [0.00]
2017 BMW M6  [0.00]
2107 BMW M4  [5.00]
2007 BMW 650i  [0.00]
2008 MB E350  [0.00]
1999 Ford F350 Lariat  [0.00]
Took left rear wheel off to inspect rotor (wheel where mechanic cross threaded lug bolt) and yep I have thread damage in one of the holes. Cannot run a bolt in without scouring and screwing up the threads on the bolt - and cannot run in by hand - need wrench. I doubt I can run a new thread tap to clean up and retain integrity. Looks like they owe me one rotor so far! Front left wheel still stuck - grrrr
Appreciate 0
      12-23-2017, 02:46 PM   #7
//MMachine
Private
United_States
38
Rep
96
Posts

Drives: 2017 M6 coupe
Join Date: Dec 2017
Location: Southwest Ohio

iTrader: (0)

Garage List
2012 Ford SVT Raptor  [0.00]
2017 BMW M6  [0.00]
2107 BMW M4  [5.00]
2007 BMW 650i  [0.00]
2008 MB E350  [0.00]
1999 Ford F350 Lariat  [0.00]
Quote:
Originally Posted by upstate650 View Post
They make a socket with teeth that grabs the keyed lugs and can take them off. Most reputable shops will have them.
The BMW keyed lugs have a shoulder that rotates - so cant use any sockets that grab - can't use 12 point socket and hammer trick on it either - will just spin.
Appreciate 0
      12-23-2017, 02:57 PM   #8
//MMachine
Private
United_States
38
Rep
96
Posts

Drives: 2017 M6 coupe
Join Date: Dec 2017
Location: Southwest Ohio

iTrader: (0)

Garage List
2012 Ford SVT Raptor  [0.00]
2017 BMW M6  [0.00]
2107 BMW M4  [5.00]
2007 BMW 650i  [0.00]
2008 MB E350  [0.00]
1999 Ford F350 Lariat  [0.00]
Quote:
Originally Posted by Flying Ace View Post
Ouch! Sorry about your luck man. I rarely trust any shop in Ohio to get it done right. I think Auto Assets in Powell Ohio is the only shop I would trust. (Never taken car there, but looks like a clean shop)

If you take this to any competent tire shop, they should be able to hammer this out. Be ready for a stripped wheel bolt though. I would buy an extra set of studs/bolts in case they strip it off and have it with you (which may be the only way off at this point).
Going to take it to my BMW dealer and have them fix it. Needs to be drilled out at this point. They need to look at my rotors to see if needs replacing too. I have spacers and new lug bolts I'm wanting to get on once it's all fixed. Looks like this is going to delay my body shop appointment for carbon fiber pieces
Appreciate 0
      12-23-2017, 11:54 PM   #9
Flying Ace
Lieutenant General
Flying Ace's Avatar
United_States
3722
Rep
10,353
Posts

Drives: M6GC ZCP, X5d
Join Date: Jul 2014
Location: SF, CA

iTrader: (5)

Quote:
Originally Posted by //MMachine View Post
Spec says 101 ft lbs of torque for lug bolts. I used a DeWalt DW292 (rated at 325 ft lbs) and could not budge any bolts loose. By my calculations the 6 ft breaker bar with about 60 to 75 lbs to break loose was 360 to 450 ft lbs. That's about 4 x over what spec is! ... That's just plain careless! I guess I should have my rotors inspected for damage.

I checked your math, your retention of high school physics math is both impressive and sound.

__________________
12 AW/Cinnamon X5 Diesel Urban Assault Vehicle
14 AW M6GC ZCP, MPE, e-wheel, vorsteiner spoiler
08 SSII E90 M3 (Sold!)
Appreciate 1
      12-24-2017, 06:23 AM   #10
//MMachine
Private
United_States
38
Rep
96
Posts

Drives: 2017 M6 coupe
Join Date: Dec 2017
Location: Southwest Ohio

iTrader: (0)

Garage List
2012 Ford SVT Raptor  [0.00]
2017 BMW M6  [0.00]
2107 BMW M4  [5.00]
2007 BMW 650i  [0.00]
2008 MB E350  [0.00]
1999 Ford F350 Lariat  [0.00]
Quote:
Originally Posted by Flying Ace View Post
I checked your math, your retention of high school physics math is both impressive and sound.
Lol - thanks!
Appreciate 0
      12-24-2017, 06:48 AM   #11
Airz
Enlisted Member
5
Rep
37
Posts

Drives: 2015 M6 Sakhir Coupe
Join Date: Jun 2014
Location: United Kingdom

iTrader: (0)

Honestly shocked that a so called "Professional" garage can mess up something as simple as installing and removing lug nuts. If they can't remove and install a wheel without totally f*cking it up then they shouldn't be in business full stop.
I bet they used an impact gun to install all the bolts including the locking nuts which I pretty sure most manuals tell you not to do.
Appreciate 0
      12-26-2017, 10:11 AM   #12
//MMachine
Private
United_States
38
Rep
96
Posts

Drives: 2017 M6 coupe
Join Date: Dec 2017
Location: Southwest Ohio

iTrader: (0)

Garage List
2012 Ford SVT Raptor  [0.00]
2017 BMW M6  [0.00]
2107 BMW M4  [5.00]
2007 BMW 650i  [0.00]
2008 MB E350  [0.00]
1999 Ford F350 Lariat  [0.00]
Yep, they used an impact wrench and no torque stick. Total hacks!! Car is at BMW shop now. I'm guessing at least one hub maybe 2 will need to be replaced - repair bill is probably going to be in the thousands $$
Appreciate 0
      12-26-2017, 10:46 AM   #13
neilparmar
Enlisted Member
neilparmar's Avatar
United Kingdom
1
Rep
37
Posts

Drives: M2C
Join Date: Sep 2013
Location: UK

iTrader: (0)

I hope you had a WORD with the garage!
Appreciate 0
      12-28-2017, 12:50 PM   #14
//MMachine
Private
United_States
38
Rep
96
Posts

Drives: 2017 M6 coupe
Join Date: Dec 2017
Location: Southwest Ohio

iTrader: (0)

Garage List
2012 Ford SVT Raptor  [0.00]
2017 BMW M6  [0.00]
2107 BMW M4  [5.00]
2007 BMW 650i  [0.00]
2008 MB E350  [0.00]
1999 Ford F350 Lariat  [0.00]
Just picked up my car from BMW. Only one wheel hub was damaged - total cost to repair Eurocharged screw up is $861.13. At least not as much as I thought it was going to be. Will need to get left front wheel repainted as well as it got some scratches on it trying to get wheel lock off.

... But get this - Eurocharge now refuses to pay for the damages!! The owner Durrani - was a total dick! Said he shouldn't have to pay because he wasn't given chance to repair... WTF?? - you damage my car and you refuse to pay because I won't let you fix??? And he still refused to apologize - said he didn't have to since one of his guys already did (which I never heard)!!! Wow - what a major ass hole!!

I will now start an all out assault on Eurocharged through Social Media (Facebook and Google). Will also file small claims suit next week after I get repair bill for wheel as well.

...and they just now ordered "Torque Sticks" for their impact wrenches. Wow- What a bunch of HACKS and LIARS!! That's no way to run a business that's for sure. Steer clear of these Clowns!!!

Last edited by //MMachine; 12-28-2017 at 04:11 PM..
Appreciate 0
      12-28-2017, 04:48 PM   #15
BMWDriverX
Captain
United_States
240
Rep
663
Posts

Drives: F90 M5
Join Date: Jul 2017
Location: SoCal

iTrader: (1)

Quote:
Originally Posted by //MMachine View Post
Just picked up my car from BMW. Only one wheel hub was damaged - total cost to repair Eurocharged screw up is $861.13. At least not as much as I thought it was going to be. Will need to get left front wheel repainted as well as it got some scratches on it trying to get wheel lock off.

... But get this - Eurocharge now refuses to pay for the damages!! The owner Durrani - was a total dick! Said he shouldn't have to pay because he wasn't given chance to repair... WTF?? - you damage my car and you refuse to pay because I won't let you fix??? And he still refused to apologize - said he didn't have to since one of his guys already did (which I never heard)!!! Wow - what a major ass hole!!

I will now start an all out assault on Eurocharged through Social Media (Facebook and Google). Will also file small claims suit next week after I get repair bill for wheel as well.

...and they just now ordered "Torque Sticks" for their impact wrenches. Wow- What a bunch of HACKS and LIARS!! That's no way to run a business that's for sure. Steer clear of these Clowns!!!
Take them to small claims and go for the full amount in your state, should be $5k or over and add up the damages, your time, etc. they will end up losing and you'll walk away with a nice profit, and they would have learned an important lesson. Shops keep doing this and working like clowns because most people don't go the extra mile to make sure they don't do it again.
Appreciate 3
      12-28-2017, 05:11 PM   #16
Flying Ace
Lieutenant General
Flying Ace's Avatar
United_States
3722
Rep
10,353
Posts

Drives: M6GC ZCP, X5d
Join Date: Jul 2014
Location: SF, CA

iTrader: (5)

Quote:
Originally Posted by SoCalM6GC View Post
Take them to small claims and go for the full amount in your state, should be $5k or over and add up the damages, your time, etc. they will end up losing and you'll walk away with a nice profit, and they would have learned an important lesson. Shops keep doing this and working like clowns because most people don't go the extra mile to make sure they don't do it again.
I agree, this is what small claims court is for.

I wouldn't do the full out social media attack unless it's the last resort. Problem with small claims is, you're throwing more money into the problem. It at least costs hundreds to serve the company and to file paperwork.

Just tell the owner to claim through his insurance. He does have insurance right?
__________________
12 AW/Cinnamon X5 Diesel Urban Assault Vehicle
14 AW M6GC ZCP, MPE, e-wheel, vorsteiner spoiler
08 SSII E90 M3 (Sold!)
Appreciate 1
      12-28-2017, 05:29 PM   #17
BMWDriverX
Captain
United_States
240
Rep
663
Posts

Drives: F90 M5
Join Date: Jul 2017
Location: SoCal

iTrader: (1)

Quote:
Originally Posted by Flying Ace View Post
I agree, this is what small claims court is for.

I wouldn't do the full out social media attack unless it's the last resort. Problem with small claims is, you're throwing more money into the problem. It at least costs hundreds to serve the company and to file paperwork.

Just tell the owner to claim through his insurance. He does have insurance right?
You could try through insurance, but then if you have a deductible of $500 or more you're losing that money. Again this is why shops do this and continue, no one goes after them in court. You can of course add the cost of filing to your claim, if you're going for around $3-5k total you will be paid out well for the claim and the shop will probably never do this again.
Appreciate 1
      12-28-2017, 05:41 PM   #18
Flying Ace
Lieutenant General
Flying Ace's Avatar
United_States
3722
Rep
10,353
Posts

Drives: M6GC ZCP, X5d
Join Date: Jul 2014
Location: SF, CA

iTrader: (5)

Quote:
Originally Posted by SoCalM6GC View Post
You could try through insurance, but then if you have a deductible of $500 or more you're losing that money. Again this is why shops do this and continue, no one goes after them in court. You can of course add the cost of filing to your claim, if you're going for around $3-5k total you will be paid out well for the claim and the shop will probably never do this again.
I'm sure if you sue them for $3k, they'll just settle and reimburse you for $800.

I agree, people just let it go and don't hold them accountable.
__________________
12 AW/Cinnamon X5 Diesel Urban Assault Vehicle
14 AW M6GC ZCP, MPE, e-wheel, vorsteiner spoiler
08 SSII E90 M3 (Sold!)
Appreciate 1
      12-28-2017, 07:28 PM   #19
BMWDriverX
Captain
United_States
240
Rep
663
Posts

Drives: F90 M5
Join Date: Jul 2017
Location: SoCal

iTrader: (1)

Quote:
Originally Posted by Flying Ace View Post
I'm sure if you sue them for $3k, they'll just settle and reimburse you for $800.

I agree, people just let it go and don't hold them accountable.
They had their chance to reimburse. Once you get the ball rolling with small claims they have to abide by what the court orders them to do.

By the way OP you should be contacting the BBB and also the automotive Bar. The BAR will open a case and pay a visit to the Eurocharged, based on their report which will be in your favor according to your side of the story, their report will also help you win the small claims case and recover your funds, and the funds for all of this nonsense you had to deal with after they damaged your car, easily 3x over what you paid for the repairs.
Appreciate 1
      12-28-2017, 08:00 PM   #20
//MMachine
Private
United_States
38
Rep
96
Posts

Drives: 2017 M6 coupe
Join Date: Dec 2017
Location: Southwest Ohio

iTrader: (0)

Garage List
2012 Ford SVT Raptor  [0.00]
2017 BMW M6  [0.00]
2107 BMW M4  [5.00]
2007 BMW 650i  [0.00]
2008 MB E350  [0.00]
1999 Ford F350 Lariat  [0.00]
Quote:
Originally Posted by SoCalM6GC View Post
Take them to small claims and go for the full amount in your state, should be $5k or over and add up the damages, your time, etc. they will end up losing and you'll walk away with a nice profit, and they would have learned an important lesson. Shops keep doing this and working like clowns because most people don't go the extra mile to make sure they don't do it again.
Thanks - yes, I plan on small claims. $40 to file (or $65 for sheriff delivered - I like this option ) and $3k limit. Hopefully no one will go thru this again at their shop.
Appreciate 0
      12-28-2017, 08:04 PM   #21
//MMachine
Private
United_States
38
Rep
96
Posts

Drives: 2017 M6 coupe
Join Date: Dec 2017
Location: Southwest Ohio

iTrader: (0)

Garage List
2012 Ford SVT Raptor  [0.00]
2017 BMW M6  [0.00]
2107 BMW M4  [5.00]
2007 BMW 650i  [0.00]
2008 MB E350  [0.00]
1999 Ford F350 Lariat  [0.00]
Quote:
Originally Posted by Flying Ace View Post
I agree, this is what small claims court is for.

I wouldn't do the full out social media attack unless it's the last resort. Problem with small claims is, you're throwing more money into the problem. It at least costs hundreds to serve the company and to file paperwork.

Just tell the owner to claim through his insurance. He does have insurance right?
Only $40 to file

The shop manager (not the owner) claimed they were insured when i questioned him.
Appreciate 0
      12-28-2017, 08:14 PM   #22
Flying Ace
Lieutenant General
Flying Ace's Avatar
United_States
3722
Rep
10,353
Posts

Drives: M6GC ZCP, X5d
Join Date: Jul 2014
Location: SF, CA

iTrader: (5)

Quote:
Originally Posted by //MMachine View Post
Only $40 to file

The shop manager (not the owner) claimed they were insured when i questioned him.
What about serving them? In California, you can only have an attorney or a peace officer serve someone. It costs $50 or so to serve someone

Frankly I don't see why they're so resistant. $800 isn't an amount of E&O insurance claim for a company to drop your coverage. That's what I would do as a business owner knowing that I already lost the customer in my efforts to correct it myself, at least I can make sure I can make people whole and not have people pissed off at my negligence.

It's about accountability man. I'm going to make sure my employees are accountable and that I am accountable
__________________
12 AW/Cinnamon X5 Diesel Urban Assault Vehicle
14 AW M6GC ZCP, MPE, e-wheel, vorsteiner spoiler
08 SSII E90 M3 (Sold!)
Appreciate 0
Post Reply

Bookmarks

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off



All times are GMT -5. The time now is 12:28 PM.




6post.com
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2020, vBulletin Solutions Inc.
1Addicts.com, BIMMERPOST.com, E90Post.com, F30Post.com, M3Post.com, ZPost.com, 5Post.com, 6Post.com, 7Post.com, XBimmers.com logo and trademark are properties of BIMMERPOST