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Originally Posted by BBHHM
They checked exhaust flaps and found loose, and ordered new m performance exhaust, it is interesting that they ordered new exhaust and cover whole cost but in the end wright down "GOODWILL" what is that suppose to mean?
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Goodwill means they cover it and you pay nothing. It's probably technically not correct from their internal accounting standpoint. It's technically a claim against the liability on their their balance sheet for allowances for warranty. But hey who am I to judge them for the internal accounting.
Good will typically means your car is out of warranty, but they still decided to cover it despite that