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Good book.
Change is possible always and everywhere. It needs to come from the top down. In the middle and at the bottom, people are invested in the status quo, and there are multiple status quos.
Even the top can “expect excellence” when really they aren’t. Watch out for this. Use quantified and verifiable external comparisons (benchmarking) using public company data or other data that is objective and third party sources as you can find. Be hard on yourself (the organization). Set goals high, as in orders of magnitude. You will be successful.
I have a lot of experience in change and performance improvement. Sometimes change is obvious (the house is on fire). Most of the time it’s more subtle, and therefore harder because the reason for change is not plainly evident to everyone.
Best wishes for success in the journey.
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