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Years ago when I had my 645 in for service the SA said I needed new brakes all around. I said ok do it. 20 minutes later he came back and said he didn't realize it was under Warranty and they couldn't do it until they were down to 2 mm. I said you told me I needed brakes but because I am not paying suddenly I don't? It took a call to BMW but they put new brakes all around. I never saw that SA again.
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