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      05-17-2018, 03:25 PM   #22
danbk
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Drives: 2012 SMB M6 Convertible
Join Date: Mar 2018
Location: NYC

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Update from the dealership:

They simply cannot help me. They drained the oil and found metal particles all around. I am guessing my rod bearings went bad and caused the complete seize. Only way I can get any help is from BMWNA directly, not through the local service BMW dealership. Spoke to the manager, and he said due to the fact warranty is out, it makes it much harder for him to get any approval. The oil pump recall cannot be determined as the reason unless I allow them to tear open the engine completely, and if they determine it was not, I have to pay thousands of dollars for a meaningless break down.

Anyone have any advice for who to email as far as corporate? Any specific email addresses? Phone calls don't work as it is just reps taking notes and basically telling me they don't know what to tell me. I have a lot of pointers I think BMW will consider but then again it all depends who I speak to. Someone also mentioned BMW CCA being able to assist me? I am honestly not too familiar with them.

Thank You.
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