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You could consider shaming them into doing something. Call your local newspaper and TV stations and try to get them to do a story about. Craft a well written summary of your experience and their response and post it on every website and blog involving BMW you can think of. If you can give them enough of a black eye to get their attention, they would rather take care of you than continue to experience the bad press.
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2014 BMW 650xi Gran Coupe Msport Black Sapphire Metallic on full black merino leather. 20" M5 343M wheels for summer, 20" 373 wheels for winter with Nokian Hakkapeliitta 8 studded snow tires. M6 CP exhaust with M6 Diffuser and ///M Performance carbon fiber finisher. Mission Performance stage 1.5 and transmission tune.
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