Quote:
Originally Posted by Kr0m3assass1n
The sensors on the vehicle are telling me brakes are due for replacement. According to my S.A., they can't even replace them if they wanted to since they have to ship the worn brakes to a facility where they are measured and the dealership gets charged back if they don't meet the wear requirements. Is this just a load of B/S or is there truth to this?
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I can only speak to this specific issue but having worked at a Porsche dealership for a number of years, this is not BS. Anything that is being claimed under warranty does in fact get sent out to be examined for approval (or denial) of the warranty claim. Otherwise, dealerships would just be doing as much 'warranty' work as they possibly could get away with if they knew that it wasn't going to be double checked by the manufacturer. Way easier to sell warranty work to customers when they know their out of pocket is $0, and they know they will be reimbursed by the manufacturer
Think of it as whenever you file for a warranty replacement for a given consumer item you buy at the store (blender, coffee maker, etc.) the manufacturer wants to validate your claim and have you send it to them to be double checked because it's costing them $$$ to replace it under their warranty
Now, if your sensors in the car are going off telling you that brakes are needed, then that's an entirely separate conversation to be had with BMW Service... if the car is telling you that brakes are needed I would think that your service department needs to bring more evidence to the table as to why this wouldn't be covered (i.e. warranty limitations for wear of the pads in order to be eligible for replacement under the warranty versus your current wear)