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      07-31-2012, 04:35 PM   #1
sybaseian
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New 640d convertible arrive and sent back!

My new Mineral White 640d arrived this morning (day late) after the car transporter had a technical issue yesterday. The car looked great initially until I saw the roof on the drivers side (on the right for those across the pond) and found out exactly what the issue with the transporter was yesterday. The transporter has leaked hydraulic oil over the roof!

Not a very happy chap at the moment - car has been sent back to the dealer for a new roof fitting. I've demanded that they supply me with a like for like loan car until I'm happy with the new roof.

The supplying dealership have agreed to supply a loan car from Thursday - guess the contracted transporter company will be getting a very large bill for the car hire and replacement roof. I'm going to be putting as many miles on the loan car as possible......

The really annoying thing is that the transporter company clearly knew there was an issue yesterday afternoon when I called them asking why they were late delivering my new car. It would have been much better if they had confessed at that time and I could have started getting the replacement roof organised earlier.





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      07-31-2012, 05:17 PM   #2
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So sad to see this.......
Hopefully they chrck your vehicle for oil spill other places as well.

On the other hand congrats with a beautiful car. Will be nice to see interior and exterior photos after car is fixed!
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      07-31-2012, 05:26 PM   #3
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So sad to see this.......
Hopefully they chrck your vehicle for oil spill other places as well.

On the other hand congrats with a beautiful car. Will be nice to see interior and exterior photos after car is fixed!
It will be away for a few weeks and it better be perfect.

Didn't get time to take any more pics today, but when the car is back I'll post some of the interior.

Grey Ash, Ivory leather, comfort seats and seat cooling........Nice!
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      07-31-2012, 06:48 PM   #4
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Oh wow, not really BMW's fault, but damn that sucks. Man I hope you get it back really sooner. Man I would be so pissed!


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      07-31-2012, 10:52 PM   #5
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This is so wrong. After months of waiting (I presume), this had to happen at the very last mile. Similar thing happened to me years back. We all feel for you.

Have fun "testing" the loaner. Look at it as getting to eat your cake now and getting another later.
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      08-01-2012, 03:03 AM   #6
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Thanks for the support - not BMWs' fault but the contracted transport company.

at the moment, as long as I've got a loan car I'm keeping the miles off mine.

My neighbour had an issue with a Range Rover last year and ended up with a loaner for 4 months from the dealership - 10,000 miles later on the loaner, he gets a brand new replacement car
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      08-01-2012, 03:28 AM   #7
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It took 2 loaners for 9 months before I finally got the E92 I ordered. The first one turned up without the electrically adjustable seats I ordered. The second one (which was air-flown by the dealer) turned up with electric seats but missing the iDrive, which I ordered as well. 9 months after the first car, I finally received the car matching the order. So yes, I ate two E92 cakes before getting a brand new one at the end. By then, I have already done all the testing needed and knew what I can and should do with the car. As a bonus, the new car came with an updated iDrive and M suspension. Stuff that BMW added to the later production cars. Is BMW replacing your car with another?
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      08-01-2012, 03:43 AM   #8
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It took 2 loaners for 9 months before I finally got the E92 I ordered. The first one turned up without the electrically adjustable seats I ordered. The second one (which was air-flown by the dealer) turned up with electric seats but missing the iDrive, which I ordered as well. 9 months after the first car, I finally received the car matching the order. So yes, I ate two E92 cakes before getting a brand new one at the end. By then, I have already done all the testing needed and knew what I can and should do with the car. As a bonus, the new car came with an updated iDrive and M suspension. Stuff that BMW added to the later production cars. Is BMW replacing your car with another?

They are loaning me another 640d vert. It was either a like for like (or as close as possible) or I would be hiring something appropriate from Avis Prestige and sending them the bill.
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      08-01-2012, 04:03 AM   #9
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thats a real pain when this sort of stuff happens ..
my car after i took delivery found @ window tinting place lhs window had mini chip marks - dealer now waiting for factory to authorise ..
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      08-01-2012, 10:26 AM   #10
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That's pretty crap!! Who let this get to you, the customer?! Total stupidity!

One thing I must add though, despite the damage, that is an absolutely gorgeous car and I'm hugely envious!!
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      08-01-2012, 01:18 PM   #11
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That's pretty crap!! Who let this get to you, the customer?! Total stupidity!

One thing I must add though, despite the damage, that is an absolutely gorgeous car and I'm hugely envious!!
unfortunately this was outside the control of the Dealership. The damaged was inflicted during transit from the dealership to my home. The transport company couldn't care less.
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      08-01-2012, 02:38 PM   #12
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Quote:
Originally Posted by sybaseian View Post
unfortunately this was outside the control of the Dealership. The damaged was inflicted during transit from the dealership to my home. The transport company couldn't care less.
I've noticed that some of you get the car delivered directly to the home adress instead of pickup at the dealer.
How is the salesman involved in this process?
Normally there is a lot of features to explain and paperwork to do as well......

Just curious
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      08-01-2012, 08:36 PM   #13
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Thats very fustrating. However your car looks beautiful.
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      08-02-2012, 01:32 AM   #14
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Thats very fustrating. However your car looks beautiful.
Thanks - didn't even get the chance to take anymore pics.

Loan car should be arriving in a few hours.
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      08-02-2012, 07:18 AM   #15
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The loan car has arrived.

640d M-Sport with :-

HUD
Comfort Seats
B&O Sound system
Comfort access
20" Wheels









I really prefer my car:-


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      08-02-2012, 10:01 AM   #16
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Push it to the limits in good health
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      08-02-2012, 10:07 AM   #17
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Push it to the limits in good health

it's already been out for a small thrashing this afternoon........

unfortunately, have to go and do some work but will be out again later this evening.
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      08-02-2012, 01:34 PM   #18
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Take it to the race track!
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      08-09-2012, 09:13 PM   #19
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Keep it!
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      08-10-2012, 05:59 PM   #20
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m-sport is hot!
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      08-15-2012, 08:36 AM   #21
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The new Car returned this morning after a new roof was fitted:-


All of 16 miles on the car.....



Heated and cooled Comfort Seats:-






Dark Grey Poplar wood inserts:-










Three little blue lights for the seat cooling:-





two convertibles:-






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      08-15-2012, 08:42 AM   #22
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Good to see it's back.
Enjoy the summer (what's left of it....)!
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