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      05-22-2014, 07:02 PM   #1
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Electrical Problems

I have a 2014 M6 coupe that has 820 miles on it at the time of the issue. As I was driving in comfort mode, about 12 warnings appeared on the display screen. Here is a screen shot from the dealership:
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      05-22-2014, 07:04 PM   #2
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The gauge cluster went blank for about 10 seconds, then everything came back on as if the car was just started, all while driving 40 mph. The car was able to be driven to the nearest dealership where the service employees had never seen anything like it. The warning dings would not stop while driving or parked. Has anyone had this issue?
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      05-22-2014, 09:00 PM   #3
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Quote:
Originally Posted by M5DDS
The gauge cluster went blank for about 10 seconds, then everything came back on as if the car was just started, all while driving 40 mph. The car was able to be driven to the nearest dealership where the service employees had never seen anything like it. The warning dings would not stop while driving or parked. Has anyone had this issue?
Something similar happened to me when I had the '08 M6. Went as far as it shutting completely off in the middle of an intersection at one point. Drove it back home and then had it towed to the nearest service center, got a loaner, next day they tell me I need a new alternator and battery. Two days later when I'm supposed to pick it up they call me and tell me the engine fan died when they were test driving it, so add a new fan to that. Got it back and didn't have any electrical issues with it since except for constant failures of the passenger's side headlamp. Hadn't had any such issues with the '14 M6 yet, knock in wood.
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      05-23-2014, 12:50 PM   #4
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Very interesting. The service center has yet to look at the vehicle, so I don't have an update on the problem. You'd think a brand new M6 would have priority, but I guess dealerships don't want repeat business from customers who purchase $120k+ vehicles. I'm going Maserati next year for sure.
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      05-23-2014, 02:03 PM   #5
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Quote:
Originally Posted by M5DDS
Very interesting. The service center has yet to look at the vehicle, so I don't have an update on the problem. You'd think a brand new M6 would have priority, but I guess dealerships don't want repeat business from customers who purchase $120k+ vehicles. I'm going Maserati next year for sure.
No need to go Maserati, just find a better dealership. Both dealers in my area are very accommodating with M cars to say the least.
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      05-24-2014, 09:37 AM   #6
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Quote:
Originally Posted by M5DDS
Very interesting. The service center has yet to look at the vehicle, so I don't have an update on the problem. You'd think a brand new M6 would have priority, but I guess dealerships don't want repeat business from customers who purchase $120k+ vehicles. I'm going Maserati next year for sure.
Don't go to Maserati for quality lol . My friends brand new Quatropore S had to be stripped down to the frame because of an electrical fault . It's all a hand loom electrical system so they had to replace the whole thing for a short in the radio lol .
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      05-24-2014, 10:52 AM   #7
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From my short experience with Maserati, their customer service is superior to BMW. My two week old M6 has been at the dealership since Wednesday and the service staff has still not looked at it yet. In fact, I contacted their resident "BMW Genius" and he asked if I picked the car up because he didn't see it in the service garage or on the lot. Busch league service and vehicle in my opinion.
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      05-24-2014, 12:34 PM   #8
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Your dealer is the problem not the car. My dealership is #1 in the entire country in customer service and it shows. I even can call my SA on the weekends (have his cell) and he will arrange to pick up the car and be worked on first thing Monday am. Never had an issue like this usually is a software fix or a module replacement for the network sensors.

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      05-24-2014, 01:06 PM   #9
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Quote:
Originally Posted by noushy
Your dealer is the problem not the car. My dealership is #1 in the entire country in customer service and it shows. I even can call my SA on the weekends (have his cell) and he will arrange to pick up the car and be worked on first thing Monday am. Never had an issue like this usually is a software fix or a module replacement for the network sensors.

Noushy
I agree. My service center always goes the extra mile and then some.
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      05-27-2014, 11:18 AM   #10
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The service center diagnosed the problem as a shorted differential stability module. The part was ordered from Germany, but won't be in until next week. By the time the issue is fixed, I will have been without the car longer than I've actually had it.
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      05-27-2014, 12:24 PM   #11
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Quote:
Originally Posted by M5DDS View Post
The service center diagnosed the problem as a shorted differential stability module. The part was ordered from Germany, but won't be in until next week. By the time the issue is fixed, I will have been without the car longer than I've actually had it.
In situations like these is were I gotta praise my service center. When my car had only 1,800 miles I had a faulty head restraint system. Because that system is directly connected to the airbag system my dealer said that the car needed to stay in until a new headrest came in due to liability concerns (the entire headrest needed to be swapped in order to fix the issue). They checked their inventory database and found that no M6 headrest in Black Merino Leather were available anywhere in the world. They then contacted BMW to see when one would become available, being that the part was back ordered they were told it would take 4-6 weeks for the part to even be shipped from Germany. Six weeks without my car would have driven me insane, but they went the extra mile. They had received 2 days prior to my car coming in an M6 Convertible with the same interior as my Coupe to remove the shipping security software before it could be placed in the showroom for sale. What they did was remove the headrest from the convertible and place it in my car. My car was ready in 24hrs for a job that, due to the rarity of the car and the difficulty to find parts for it, would have otherwise taken months. Fast forward 2 months after my car was repaired, I walk in to pick up my Carbon Fiber Tips I ordered for my M Performance Exhaust and the Convertible was still sitting I their shop waiting for the headrest. They basically put off on selling a car with a $130k+ window sticker for two+ months just to make sure they did right by me. So, like I said before, it all boils down to how good your dealer/service department is.
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      05-30-2014, 08:15 PM   #12
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The M6 was ready for pickup today, with 20 test miles added since drop off. I assessed the interior prior to departing the service center and couldn't help but notice the drivers seat and side panels were completely filthy (white leather interior). There were at least 8 black scuff marks and the length of the left bolster was charcoal in color. Clearly the service techs did not cover the leather while "caring for" the vehicle. I brought this to the service advisors attention where she let a detail tech use a leather cleaner to remove MOST, but not all of the black marks. As I was driving home I noticed a 10 mm slice in the leather column that leads from the dash to the console. I'm completely frustrated with BMW service and will never ever purchase another mid level performance car. I guess if I wanted true care and attention to detail, I should have purchased a real super car. Shame on me I suppose.
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      05-30-2014, 08:58 PM   #13
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I'll be the first to post this.
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      05-30-2014, 09:06 PM   #14
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We have a real tough guy here ladies and gentlemen. I PMed you my address M5DDS. I don't do this internet "gangsta" bullshit. Ball is in your court.
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      05-30-2014, 11:38 PM   #15
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I get nothing but top notch service at my dealership. I even have my service rep's personal cell phone for easy contact whenever needed.

You clearly have a problem with the service at your dealership as it sounds like they have their head up their poop chute. Not sure why you are knocking the actual vehicle but I guess we all have opinions.

Also, it's common sense you are gonna get your ass ripped knocking a well engineered BMW on a BMW forum -- just sayin'.

Brian
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      05-30-2014, 11:43 PM   #16
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Quote:
Originally Posted by Twitch Massacre View Post
We have a real tough guy here ladies and gentlemen. I PMed you my address M5DDS. I don't do this internet "gangsta" bullshit. Ball is in your court.
what is this ?
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      05-30-2014, 11:55 PM   #17
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Quote:
Originally Posted by M6-Coupe
Quote:
Originally Posted by Twitch Massacre View Post
We have a real tough guy here ladies and gentlemen. I PMed you my address M5DDS. I don't do this internet "gangsta" bullshit. Ball is in your court.
what is this ?
Just friendly banter.
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      06-03-2014, 07:12 AM   #18
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Unfortunately, I had a similar problem! The dealer could not figure it out...until they realized it was a GROUND FAULT in the engine compartment!
Go back and have them check inside the engine compartment! Good luck and let me know what happens!
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      06-03-2014, 11:28 AM   #19
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Switching to Maserati for quality?????????????????????????????????????.....

Please...don't
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      06-03-2014, 11:30 AM   #20
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Switching to Maserati for quality?????????????????????????????????????.....

Please...don't
haha... Maserati...I think that was a joke
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      06-09-2014, 06:22 PM   #21
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Quote:
Originally Posted by drifts500 View Post
Switching to Maserati for quality?????????????????????????????????????.....

Please...don't
Whilst of course the BMW should be more reliable, the problem is that you pay £100,000 for the M6 and get treated by the service centre as an average BMW customer, who has paid £20k for their car. I think his point was that at least with Maserati, even if something does go wrong (which I am sure it more likely would) their customer service would treat you right, since their average customer is probably in a £70k car.


I understand his problem. I have had a few issues with my car, nothing major just niggles that needed a half day to get fixed I'd guess, but the service centre does not treat me properly. If I spend £100k on a car, I expect to be treated like a £100k customer... but they don't - they make me wait 3-4 weeks for a loan car to be available, they can't help dropping off the car on my schedule, don't follow up properly, etc, etc. So the niggles take forever to get fixed and if they aren't done properly then I have to go through the whole thing all over again.


Maybe I just have had bad luck with my dealer and I do think the M6 is killer, but this experience really has put me off the BMW brand. Service just doesn't cut it for this price level of car. Fine for a £30k cruiser, but next time I am going to buy a car over £100k it will be from Bentley, Ferrari, etc.
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      06-10-2014, 02:05 AM   #22
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Quote:
Originally Posted by Cabbro View Post
Whilst of course the BMW should be more reliable, the problem is that you pay £100,000 for the M6 and get treated by the service centre as an average BMW customer, who has paid £20k for their car. I think his point was that at least with Maserati, even if something does go wrong (which I am sure it more likely would) their customer service would treat you right, since their average customer is probably in a £70k car.


I understand his problem. I have had a few issues with my car, nothing major just niggles that needed a half day to get fixed I'd guess, but the service centre does not treat me properly. If I spend £100k on a car, I expect to be treated like a £100k customer... but they don't - they make me wait 3-4 weeks for a loan car to be available, they can't help dropping off the car on my schedule, don't follow up properly, etc, etc. So the niggles take forever to get fixed and if they aren't done properly then I have to go through the whole thing all over again.


Maybe I just have had bad luck with my dealer and I do think the M6 is killer, but this experience really has put me off the BMW brand. Service just doesn't cut it for this price level of car. Fine for a £30k cruiser, but next time I am going to buy a car over £100k it will be from Bentley, Ferrari, etc.
Yes, I understand it, I was making a joke of it. However, the service quality really depends on dealerships. And getting a no problematic car is also a luck. Some dealerships provide a good quality service, but some are not...
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