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      12-17-2014, 08:01 PM   #1
mjr24
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Tried installing OEM CF gear selector....not a good part. Anyone else?

I ordered this from IND (as they are 30 miles away) and tried installing it today. Removing the old part was easy....I used a straight edge razor blade to remove that top piece that has the gears and M symbol on it (and lights up). Was real careful with it and pried it out perfectly. Once that was off, I removed a torx screw underneath and the shifter lifted right off.

Installed the new shifter and re-screwed the torx screw in. Took the adhesive backing off the new gear thing in the box (they give you a new one with the carbon shifter....although it's the exact same one that was on the normal silver selector) and stuck it on. To my surprise, the piece sat way down in the carbon fiber shifter....the lower part was literally lower than the cutout (meaning there was a gap)....leaving it quite susceptible to debris, stuff being spilled down onto the circuit board behind it.

Of course, at this point, it's recessed down so far it's almost impossible to remove again. I tried a razor blade again and it actually broke off 2 small pieces that were stuck in that crevice. I tried a tiny eyeglass screwdriver with a flathead end....and of course when I tried to pry the adhesive-backed piece up, it cracked a piece of the carbon fiber off the shifter. Nice, eh?

Anyone else had this issue with the OEM CF selector? After I removed everything, I tested the new adhesive backed piece on my old shifter and it sat perfect. I then tested the old adhesive backed piece (that was on my silver shifter) and put it on the CF selector and it again sat way way down. Thus, there is no doubt the issue was with the CF selector. Is this something BMW will replace? I can't believe they intended that to sit way further down than the OEM piece. It would be impossible to ever take it back off without damaging the shifter.
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      12-17-2014, 08:17 PM   #2
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Here are some pics to illustrate.....you can see the on the OEM shifter, the black middle part sits flush with the silver trim....or might even actually be further out by a hair.

On the carbon one, you can see how far down the black middle piece sits, especially on the top and bottom. You can also see how it's just about impossible to get that middle piece back out when it's that far down without damaging the carbon fiber selector from the prying. I tried a razor blade and small pieces broke off the razor and were stuck in that crevice between the carbon fiber part and the middle black part.

I'm irritated....I have a new $120k car sitting with it's shifter apart right now.
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      12-17-2014, 09:04 PM   #3
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Ouch, should have left it alone in the meantime and have someone else try to remove it. I just went to take a look at mine and the recess on it is minimal but there is some slight recess.
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      12-19-2014, 04:16 PM   #4
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I have no gap on mine. Sounds like you got a poorly molded piece -- have them swap it out.
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      12-19-2014, 04:45 PM   #5
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Hopefully in the process of exchanging this. Emailed IND pics and he said that it definitely seemed lower than what's normally seen. However, they gave me grief about chipping the carbon fiber and said they could not return this to BMW and that I should have sent it to them without removing the top piece.

I replied back that the shifter was already on the car and the top piece was the last part that you put on when reattaching. I had no way of knowing there was going to be a gap until I installed the top part.....and there was no way to take the shifter back off (because the screw is under that top part with the M emblem) unless I removed that top part. The only reason the CF got damaged was because I had to dig so much further down than normal in order to pry that top part off (my old shifter came off mint....the top part and shifter...this wasn't user error in damaging the CF).

I fully understand this isn't an IND part but they need to press their BMW rep to exchange it because the part was defective. Anyways, I sent it back today....we shall see what they do.
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      12-19-2014, 07:46 PM   #6
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Sounds like this is an OEM piece made by BMW. If so, it's weird that it fit poorly like this. I've battled 3rd party CF pieces (haven't we all) but OEM stuff usually fits like a glove.

I went through 2 sets of CF mirror covers (different manufacturers) and had to eat the cost on them because I broke them trying to install (because they obviously didn't fit). I was really pissed off because it was a good chunk of money so I understand how you feel right now.

Hope it all works out man.

Brian
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      12-19-2014, 08:50 PM   #7
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Yep, OEM part....I'm sure they will take care of it. It's a $225 part, I don't think I'm asking much.
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      12-29-2014, 07:45 PM   #8
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Wow....these guys at IND are trying to weasel their way out of this.

Extremely BAD business on these guys' part. You would think they would have done the right thing and replaced an obviously defective part.....especially from a local customer. I sent this piece back to them (after sending them pics....not sure why they had me even send them the piece) after Jesal begged not to file a dispute because he said it could hurt them. Jesal received the part last Monday and inspected it. He said on Tuesday that he had to talk to BMW about it but that their rep wouldn't be in until today. He said he would probably end up just refunding me (I assume because he said earlier they were all sold out of these).

Now today he tells me he isn't going to replace or refund because I damaged it while removing the top piece and that I should have waited for a professional to do it (and a professional would have had to do the same thing....and by the way, who would have paid for the professional to do that....not IND). This is after Jesal admitted (when I sent him pics before I even originally wrote this post) that the piece looked to be down much further than normal. So...OK...he admits the part was defective and then says he is likely going to refund me after inspecting it in person....and then doesn't?

Crappy customer service on their part (meaning Jesal).....had to file dispute against them today. Will go up the chain to BMW if I need to against whoever their rep is. I mean seriously? It's a $200 part for a $125k car.

I'm quite surprised given IND's seemingly stellar reputation.....especially after Jesal admitted the part was defective. OEM parts should fit perfectly....just as the original.....and especially in light of you guys saying you don't have a gap on your same item.
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      12-29-2014, 08:28 PM   #9
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Normally we try out best to make everyone happy with our service but there is only so much we are capable of offering.

Had the item not fit to his liking, we would have then replaced it without any question. This part of the transaction is not be disputed. However the problem is that the customer did not contact us before attempting to remove the item himself, which resulted in a cracked carbon fiber housing.

The top cover can easily be removed with a hair dryer to loosen up the adhesive tape on the back of it. Then it would easily come off to gain access to the screw underneath. The damage could have been avoided if the customer contacted us first regarding the fitment. We would have advised on how to remove this safely.
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      12-29-2014, 09:51 PM   #10
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Quote:
Originally Posted by bigbrian View Post
Sounds like this is an OEM piece made by BMW. If so, it's weird that it fit poorly like this. I've battled 3rd party CF pieces (haven't we all) but OEM stuff usually fits like a glove.

I went through 2 sets of CF mirror covers (different manufacturers) and had to eat the cost on them because I broke them trying to install (because they obviously didn't fit). I was really pissed off because it was a good chunk of money so I understand how you feel right now.

Hope it all works out man.

Brian
Big B, I just ordered the CF mirror covers (along with grill, side markers, diffuser and lip) from IND. Did you have a problem with them? Who did you end up goin with?
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      12-29-2014, 10:27 PM   #11
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It's poor business, Jesal.

You are simply trying to weasel your way out of the original problem of the piece being defective/not fitting based on an unrelated technicality. Just because I didn't "call you" first doesn't change the fact the piece doesn't fit. Just because it was damaged upon removal doesn't change the fact that the piece didn't and doesn't fit. This isn't a friggin transmission I ordered. It doesn't take a "professional" to install this. The mere fact that I removed the old one just fine (it's installed in my car again right now....in mint condition) proves this and makes your argument moot. This was not a matter of getting the top piece off. This was a matter of the top piece being so far down in the assembly that even if you used a hairdryer to loosen the adhesive, you still weren't going to be able to get anything down that far to remove it without damage. So your argument regarding that is moot, too. You keep changing your story....first you were not replacing it because I didn't call you first, then it was because a "professional" didn't take it out, and finally it was because I didn't call you first to hear you tell me I should have used a....hairdryer?

Let me tell you how a professional company takes care of something. I had a set of CV3's from Vossen on my last CLS. Two of the wheels ended up starting to crack at the spokes....a known problem with CV3's. I had these installed for literally a year. Vossen replaced these wheels as soon as they were informed of the cracks. Was there probably some scratches or paint chips from the roads? Sure. Did that change the fact the wheels were defective? Of course not. And these were $600 (each) wheels, not a $200 shifter.

Your attitude in all of this makes you look guilty, too. You strongly convinced me not to file a dispute a week ago (which I didn't). You plainly told me the piece was defective and you plainly told me after you got the item back that you would probably end up refunding me. You can see by my previous posts that I wasn't even worried about this and was sure you guys would take care of it being that you have a pretty solid reputation (not to mention your statements along the way).

I hate airing stuff like this in public but it irritates me when a company can not stand behind a defective product....especially on an OEM part! You should be bitc*ing at your BMW rep about this....because it's making YOUR company look bad.

Quote:
Originally Posted by Jesal@IND View Post
Normally we try out best to make everyone happy with our service but there is only so much we are capable of offering.

Had the item not fit to his liking, we would have then replaced it without any question. This part of the transaction is not be disputed. However the problem is that the customer did not contact us before attempting to remove the item himself, which resulted in a cracked carbon fiber housing.

The top cover can easily be removed with a hair dryer to loosen up the adhesive tape on the back of it. Then it would easily come off to gain access to the screw underneath. The damage could have been avoided if the customer contacted us first regarding the fitment. We would have advised on how to remove this safely.
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      12-30-2014, 09:25 AM   #12
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Update

My BMW rep just received a reply from the local warehouse regarding the M-performance carbon DCT. There was indeed some defective covers sent out that have since been removed by BMW. They blocked the part number for 10 days (NLA) and have now have a new batch available. Sorry for the trouble and we will be sending a refund over asap. In regards to the removal of the cover BMW can not take it back from IND due to the damage that occurred.

IND has supported this site for many years and if you do a quick search around you will see that we have a great reputation with excellent customer service before and after the sale. Its extremely rare for an OEM BMW part to have defective issues.
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      12-30-2014, 09:30 AM   #13
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Refund is now complete. Have a good New Year
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      12-30-2014, 09:55 AM   #14
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I gotta be real here and say that out of all of the vendors I've dealt with when purchasing products for my car, and I've been through all of them, IND is at the very top when it comes to customer service and satisfaction.
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      12-30-2014, 12:25 PM   #15
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I think its a little bad form to start a thread slagging off IND for supplying a part that you then damaged and they (initially) refused to refund / replace.. now they take a hit for your impatience.

Full points to IND though
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      12-30-2014, 01:40 PM   #16
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Quote:
Originally Posted by MattUK View Post
I think its a little bad form to start a thread slagging off IND for supplying a part that you then damaged and they (initially) refused to refund / replace.. now they take a hit for your impatience.

Full points to IND though
Um, OK. For one, this thread's start had zero to do with IND and was only talking about BMW's fitment for that piece. Matter of fact, I was partial towards IND the whole time knowing their reputation and saying I was sure it would get taken care of.

I slagged off on IND once I was told I would pretty much be refunded and then wasn't a week later. Had nothing to do with impatience. I was told the final answer was no replacement/refund. They apparently just found out there was a bad batch. I appreciate that Nate took care of the problem as soon as he became aware of it. That's what good companies do. If BMW is going to refuse taking back an admitted defective part they supplied to IND (who buys a lot $$ from them), then maybe it's BMW who is the problem here because IND should not be out because of this, either.
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      12-30-2014, 10:04 PM   #17
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Refund is now complete. Have a good New Year
CASE CLOSED!
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      12-31-2014, 11:17 PM   #18
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Originally Posted by Palomequet View Post
CASE CLOSED!
I think this could've all been avoided with a closer inspection of the gear selector prior to installation. Bad piece......defective units.....damaged CF....it's all water under the bridge at the end of the day.
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      01-01-2015, 08:45 AM   #19
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Quote:
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I think this could've all been avoided with a closer inspection of the gear selector prior to installation. Bad piece......defective units.....damaged CF....it's all water under the bridge at the end of the day.
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