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      05-03-2012, 08:07 PM   #1
bradh2238
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HELP - New 650 Fuel System Malfunction

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I own a 2012 650i Convertible with Xdrive. Right at 1000 miles, the car alerted me to get serviced immediately due to a fuel system malfunction. My car was at the BMW dealership for 2 weeks. They ordered multiple parts for the fuel system that could not be programmed, and even replaced the fuel pump. They even told me they had a specialist fly in to take a look. My service tech called me and told me it wasn't fixed, but that BMW requested the dealership release the car back to me after installing a new version of whatever the original part that failed was. I showed up today to get the car, and the service tech no longer works there. I made it 4 miles from the dealership before the warning alert came back up informing me that there was another fuel system malfunction and to contact a service center immediately. Has anyone had anything like this happen, and what happens if they can not fix this? HELP!!!
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      05-03-2012, 10:12 PM   #2
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It happen to me too 2 days ago but they got it fix I just pick up by 650 tomorrow morning idk why they have this problem ....
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      05-03-2012, 10:20 PM   #3
6sickseries
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I hope it doesn't go on no more or else I'm gonna return the car ! I can't deal with all those problems all the time I wanna be able to enjoy this beautiful car!
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      05-04-2012, 11:27 AM   #4
bradh2238
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I seriously think this is going to be a recall item. I forgot to put in my original post that there was another car, just like mine (but black) that arrived at the dealership 15 minutes before I did with the same problem. They would not tell me the status of that car at the dealership. Be prepared to go back.
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      05-04-2012, 01:48 PM   #5
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I just picked up my car the guy said that it was only a computer problem so I got lucky I hope is not gonna happen again ....Smh ..wish u look with ur car let. Me know how it goes
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      05-04-2012, 02:33 PM   #6
bradh2238
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I am hoping that is my problem now. They just called me and said they are replacing one of the primary computer boards in my car. Part should show up next week. That will officially mean the car has now spent more time in service, than in my possession.
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      05-05-2012, 09:24 AM   #7
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I hope their not lettin u pay this month cuz ur not using the car...is the 1st year with the new body I knew something wrong with the computer was goinna happen well I wish u look let me no when u get ur bar back!
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      05-09-2012, 05:27 PM   #8
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UPDATE - Still Broken

Now I have an entire new computer system in the car. Unfortunately, the second they took it for a test drive the fuel system still malfunctioned. So, apparently some engineer is flying in to look at the problem who communicates directly with Germany. I'm hoping he can resolve this, although we are looking at 4 weeks without even a diagnosis. I now basically have a new fuel system and a new computer system on my already new car. On the plus side, the dealership and BMW customer relations have been very easy to deal with. As for the payments, I have no payments, although I just realized I'm probably losing a $1000 a month in depreciation and the weather has been great, so no convertible to enjoy.
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      05-09-2012, 06:34 PM   #9
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Sorry Rough situation. Hopefully they'll make it right for you in some way.
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      05-09-2012, 06:46 PM   #10
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Quote:
Originally Posted by bradh2238 View Post
Now I have an entire new computer system in the car. Unfortunately, the second they took it for a test drive the fuel system still malfunctioned. So, apparently some engineer is flying in to look at the problem who communicates directly with Germany. I'm hoping he can resolve this, although we are looking at 4 weeks without even a diagnosis. I now basically have a new fuel system and a new computer system on my already new car. On the plus side, the dealership and BMW customer relyations have been very easy to deal with. As for the payments, I have no payments, although I just realized I'm probably losing a $1000 a month in depreciation and the weather has been great, so no convertible to enjoy.
if its going to be a month, you can probably get the car lemoned. You should speak to the dealership manager and ask for a puma to be opened and then tell them you are contacting legal representation unless they buy the car back, as you're referencing more than 6weeks without the car, thats a lemon in most cases. Sorry but waiting another month for a diagnosis after the first problem is unacceptable, start making alot of noise....
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      05-09-2012, 07:29 PM   #11
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My car is doing it too again I think the computer is massed up idk what to do anymore.....
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      05-09-2012, 08:10 PM   #12
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Originally Posted by 6sickseries View Post
My car is doing it too again I think the computer is massed up idk what to do anymore.....
Wow,surprised to hear so, I'd certainly contact the dealership manager and ask that a puma case be open insincere this sounds like an issue that a number of owners are experiencing, so they should already have some engineers working on it....

I've attached a site you can read up more details on, basically if the car is out of service for 30 calendar days in the first 2 years, or in service 4 times for the same issue inthe first 2 years, the car may qualify as a lemon.

http://www.carlemon.com/lemon/NY_law.html
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Last edited by m630; 05-09-2012 at 08:20 PM..
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      05-09-2012, 08:20 PM   #13
6sickseries
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I'm pissed off is my 3 rd time I'm about to give them the car back I finance it it only has 1400 miles on they take it back
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      05-16-2012, 04:09 PM   #14
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Fuel System Malfunction!!

After searching for the longest time to see if anyone else was having Fuel System malfunction issues with their 2012 650-i, I was relief to know I was not the only one...Not a case of "Misery loves company", but rather glad to share my experience.

I have the car for 11 months and have had several electrical problems ranging from low battery triggering the alarm continuously, to loss of power steering, to airbag warning lights, etc. All these problems were apparently resolved except for the Fuel System Malfunction. I have had this problem for the past 5 months, have brought in the car to the Service Dpt., and each time they did something different to fix it, but the problem persisted. They changed the fuel pump; flew in an Engineer from BMW-USA who suggested to change the Computer Board; still, the problem continued. The Dealer suggested I contact BMW North America an file a claim. After three weeks their Customer Relations Dpt. (Someone with the name of Brandon), called back and told me they would not exchange or buy back the car. He did not give me a rational explanation, and was rather arrogant about it. I was outraged; as I told him, I did not buy a Chevy, or a $20k car to be treated like this.

So, I hired a Lemmon Law Expert Attorney, and he told me I had a very strogn case. I am suing BMW under the Lemmon Law, and expect to have them buy back the car.

It is about time BMW recognizes they have a big problem in their hands, stop giving us the run-around, and start treating us with respect. I agree that this is a Recall waiting to happen. I will post the progress on my case.

Hope this helps others with the same problem.
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      05-16-2012, 04:14 PM   #15
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i'd def try and give it back. that's unacceptable
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      05-16-2012, 05:43 PM   #16
bradh2238
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Got my car back again. Service people's opinions as to whether it was fixed was, "Cautious and Skeptical.". I don't have my paperwork because it was over 1/2 inch thick. They are going to email me a 3 page summary. I know have a new fuel system and computer boards. I'm not sure exactly, but essentially my amperage is testing double where it should be, but just under where the system malfunction light gets triggered. It's kind like the doctor saying my fever is 102 degrees, but until it gets to 103 I can't go to the ER. I wonder what BMW's position is on "You can use the car, but it's not fixed."
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      05-16-2012, 09:14 PM   #17
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I'm going Tmr they gonna try to give me a new car but the only car I want is an m6 I'm not gettin another 6 and have the same problems....we see what happens I'm so mad!
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      05-17-2012, 09:28 AM   #18
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How did you manage to convince them to replace your car? Was BMW NA involved? I had to hire a lawyer to get pursue a Lemmon Law suit. AS part of it, I had to bring in the car to the Dlr for one last chance to fix it, but this may be just a formality as they already had 5 chances to fix it and they had no clue what keeps causing the "Fuel System Malfunction" problem. The Service Advisor was surprised BMW NA refused to replace the car.
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      05-17-2012, 11:40 AM   #19
6sickseries
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I'm good friend with the general manger and I told them I want my money back or another car with a discount they will give me an answer by tonight I let u know but if anything Il get a lawyer too ...how's things going with u they gonna give u money back??
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      05-17-2012, 12:41 PM   #20
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I took my car to the Dlr for a final attempt. My Attorney, from a firm experienced in these type of cases, believes I have a strong case. Based on his experience, BMW will offer a Settlement, and it's up to me to accept it, or go to Mediation. I am not responsible for Attorney's fees if it gets to that stage.

I also understand that if a manufacturer takes back a car as a"lemmon", they would have difficulty selling it in the U.S. The law requires they disclose in the title that it is a Lemmon.

I'll let you know as the case progresses. Also, looking forward to your resolution...Good luck.
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      05-17-2012, 01:42 PM   #21
6sickseries
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What kind of settlement they wanna do ? try to get an m6 with a discount or something or just get ur money back like I wanna do and do u have a number where I can call so I can make the same complains???
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      05-17-2012, 03:20 PM   #22
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Not sure of the terms of the settlement. I am going for money back + some value on all the time I spent taking the car back and forth for service + legal fees. They may take something for mileage driven. Will let you know once they present me with something.

I was thinking of an M6, but may be an overkill for me. I'd probably consider a 2013 650-i. Hopefully it won't have the same problem.

Read the Lemmon Law book provided to you. Each State may be slightly different. At a minimum, it requires that you have brought in the car for repair of the same problem, and the car has spent some number of days in service, even if they gave you a loaner. If you meet the req's, then it may be time to talk to a lawyer. Also, browse the Internet, you'll be surprised the kind of things you find regarding this law.
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