Newbie with a problem M6 gran coupe

[parm]

Ok so saw the car and it looked good, tol the dealer I was rejecting the car as a car this new should not require so much paint aswell as the additional problems with it. They don't think there will be a problem with bmw buying it back and giving me a new car however I had to fill in a complaint submission on the bmw uk website to start the process. I discussed leaving the car at BMW but they said they're happy for me to do so but it's not a problem if I take it away either. Took the car home as I was sufficiently convinced it was ok, however got home only to notice a 3mm piece of fluff under the fresh paint on the bonnet!!! Unbelievable !! Pretty frustrated now as the stereo is still needing to be fixed as is the seat. I'll keep you update the last 3 digits of the chassis are 153

[JOHNBMWM5]

Originally Posted by parm

I discussed leaving the car at BMW but they said they're happy for me to do so but it's not a problem if I take it away either. Took the car home as I was sufficiently convinced it was ok, however got home only to notice a 3mm piece of fluff under the fresh paint on the bonnet!!! Unbelievable !!

Yes "Unf*cking believable" which dealership painted the Car?.
They need exposing, dump it and get them to order a new car.

[parm]

BMW Leicester. Very shinny though!!! Trying to stay positive !!

[RichardP]

When did you first take delivery of the car? To me something is not quite right here, note the build date below. If the car was built in late June you should have taken delivery early August, is that right? Or did you purchase a car that was already built?

Vehicle information

VIN WBS6**********153
Type code 6C92
Type M6 (EUR)
E series F06 (M6)
Series 6
Type COUPE
Steering RL
Doors 4
Engine S63T
Displacement 4.40
Power 412
Drive HECK
Transmission MECH
Colour SILVERSTONE II METALLIC (A29)
Upholstery VOLLLEDER MERINO / SCHWARZ (X3SW)
Prod.date 25/06/2013

Options

S1CAA SELEKTION COP RELEVANTER FAHRZEUGE Selection of COP-relevant vehicles
S2PAA RADSCHRAUBENSICHERUNG Wheel bolt locks
S2VBA REIFENDRUCKANZEIGE Tyre pressure display
S322A KOMFORTZUGANG Comfort access
S323A SOFT-CLOSE-AUTOMATIK FUER TUEREN Soft-Close-Automatic doors
S3AGA RUECKFAHRKAMERA Reversing camera
S428A WARNDREIECK Warning triangle and first aid kit
S441A RAUCHERPAKET Smoker package
S508A PARK DISTANCE CONTROL (PDC) Park Distance Control (PDC)
S552A ADAPTIVER LED-SCHEINWERFER Adaptive LED headlight
S5ACA FERNLICHTASSISTENT High-beam assistant
S5DLA SURROUND VIEW Surround View
S609A NAVIGATIONSSYSTEM PROFESSIONAL Navigation system Professional
S610A HEAD-UP DISPLAY Head-up display
S654A DAB TUNER DAB tuner
S677A HIFI SYSTEM PROFESSIONAL HiFi system Professional DSP
S698A AREA-CODE 2 Area-Code 2 for DVD
S6ACA INTELLIGENTER NOTRUF Intelligent emergency call
S6AEA TELESERVICES TELESERVICES
S6AKA CONNECTEDDRIVE SERVICES Connected Drive Services
S6AMA REAL TIME TRAFFIC INFORMATION Real-Time Traffic Information
S6ANA CONCIERGE SERVICES Concierge Services
S6APA REMOTE SERVICES Remote Services
S6ARA INTERNET Internet
S6NRA APPS Apps
S6NSA KOMFORTTELEFONIE MIT ERW. SMARTPHON Comfort telephony w / enhanced Smartphone
S761A INDIVIDUAL SONNENSCHUTZVERGLASUNG Individual sunshade glazing
L812A ENGLAND / IRLAND AUSFUEHRUNG National version England / Ireland
S850A ZUSAETZL. TANKFUELLUNG EXPORT Additional Export tank filling
S877A UEBERKREUZBEDIENUNG ENTFALL Omission of non-combined operation
S880A ENGLISCH / BORDLITERATUR On-board literature, English
S8KAA OELWARTUNGSINT. 30.000KM/24MONATE Dummy-SALAPA
S8S2A KODIERUNG ALARMSIGNAL Coding, alarm signal
S8S3A AUTOM. VERRIEGELUNG BEIM ANFAHREN Automatic locking during starting
S8SMA FAHRGESTELLNUMMER, V.AUSSEN SICHTBAR Car ident. number visible from outside
S8TFA AKTIVER FUSSGAENGERSCHUTZ. Active pedestrian protection
S8TGA DIEBSTAHLSICHERUNG Thiefproofing device
S8THA SPEED LIMIT INFO SPEED LIMIT INFO
S8TNA TAGFAHRLICHT UEBER LICHTMENUE EINST Dummy-SALAPA

Standard Equipment

S1CCA AUTO START STOP FUNKTION Auto start / stop function
S1CDA BRAKE ENERGY REGENERATION Brake Energy Regeneration
S223A ELEKTRONISCHE DAEMPFER CONTROL (EDC) Electronic Damper Control (EDC)
S2MKA M DOPPELKUPPL. GETR. M. DRIVELOGIC M twin-clutch transm. with Drivelogic
S2PSA 20 "M LM RAEDER DOPPELSP. 433 M / MB BMW LA wheel, M double spoke 433
S302A ALARMANLAGE Alarm system
S423A FUSSMATTEN IN VELOURS Floor mats velours
S430A INNEN-/AUSSENSPIEGEL AUT.ABBLENDEND Interior / outside mirror with auto dip
S481A SPORTSITZE FUER FAHRER / BEIFAHRER Sports seat
S488A LORDOSENSTUETZE FAHRER / BEIFAHRER Lumbar support, driver and passenger
S494A SITZHEIZUNG FUER FAHRER / BEIFAHRER Seat heating driver / passenger
S4MCA INTERIEURLEISTEN CARBON FIBRE Interior trimstrips, Carbon Fibre
S4URA AMBIENTES LICHT Ambient interior light
S760A INDIVIDUAL HOCHGLANZ SHADOW LINE High gloss shadow line
S853A SPRACHVERSION ENGLISCH Language version, English

[AlphaAlpineM6]

Ok it's pretty clear after reading your most recent posts that at this point, you should reject the car.

[dentaltech]

So sorry to hear what you have been experiencing. This is a 130k car how the hell can this dealership even think that you would accept these issues. I certainly hope they step up to the plate and get you a gem rather than this turd.

Good luck!

[parm]

Originally Posted by RichardP

When did you first take delivery of the car? To me something is not quite right here, note the build date below. If the car was built in late June you should have taken delivery early August, is that right? Or did you purchase a car that was already built?

Vehicle information

VIN WBS6**********153
Type code 6C92
Type M6 (EUR)
E series F06 (M6)
Series 6
Type COUPE
Steering RL
Doors 4
Engine S63T
Displacement 4.40
Power 412
Drive HECK
Transmission MECH
Colour SILVERSTONE II METALLIC (A29)
Upholstery VOLLLEDER MERINO / SCHWARZ (X3SW)
Prod.date 25/06/2013

Options

S1CAA SELEKTION COP RELEVANTER FAHRZEUGE Selection of COP-relevant vehicles
S2PAA RADSCHRAUBENSICHERUNG Wheel bolt locks
S2VBA REIFENDRUCKANZEIGE Tyre pressure display
S322A KOMFORTZUGANG Comfort access
S323A SOFT-CLOSE-AUTOMATIK FUER TUEREN Soft-Close-Automatic doors
S3AGA RUECKFAHRKAMERA Reversing camera
S428A WARNDREIECK Warning triangle and first aid kit
S441A RAUCHERPAKET Smoker package
S508A PARK DISTANCE CONTROL (PDC) Park Distance Control (PDC)
S552A ADAPTIVER LED-SCHEINWERFER Adaptive LED headlight
S5ACA FERNLICHTASSISTENT High-beam assistant
S5DLA SURROUND VIEW Surround View
S609A NAVIGATIONSSYSTEM PROFESSIONAL Navigation system Professional
S610A HEAD-UP DISPLAY Head-up display
S654A DAB TUNER DAB tuner
S677A HIFI SYSTEM PROFESSIONAL HiFi system Professional DSP
S698A AREA-CODE 2 Area-Code 2 for DVD
S6ACA INTELLIGENTER NOTRUF Intelligent emergency call
S6AEA TELESERVICES TELESERVICES
S6AKA CONNECTEDDRIVE SERVICES Connected Drive Services
S6AMA REAL TIME TRAFFIC INFORMATION Real-Time Traffic Information
S6ANA CONCIERGE SERVICES Concierge Services
S6APA REMOTE SERVICES Remote Services
S6ARA INTERNET Internet
S6NRA APPS Apps
S6NSA KOMFORTTELEFONIE MIT ERW. SMARTPHON Comfort telephony w / enhanced Smartphone
S761A INDIVIDUAL SONNENSCHUTZVERGLASUNG Individual sunshade glazing
L812A ENGLAND / IRLAND AUSFUEHRUNG National version England / Ireland
S850A ZUSAETZL. TANKFUELLUNG EXPORT Additional Export tank filling
S877A UEBERKREUZBEDIENUNG ENTFALL Omission of non-combined operation
S880A ENGLISCH / BORDLITERATUR On-board literature, English
S8KAA OELWARTUNGSINT. 30.000KM/24MONATE Dummy-SALAPA
S8S2A KODIERUNG ALARMSIGNAL Coding, alarm signal
S8S3A AUTOM. VERRIEGELUNG BEIM ANFAHREN Automatic locking during starting
S8SMA FAHRGESTELLNUMMER, V.AUSSEN SICHTBAR Car ident. number visible from outside
S8TFA AKTIVER FUSSGAENGERSCHUTZ. Active pedestrian protection
S8TGA DIEBSTAHLSICHERUNG Thiefproofing device
S8THA SPEED LIMIT INFO SPEED LIMIT INFO
S8TNA TAGFAHRLICHT UEBER LICHTMENUE EINST Dummy-SALAPA

Standard Equipment

S1CCA AUTO START STOP FUNKTION Auto start / stop function
S1CDA BRAKE ENERGY REGENERATION Brake Energy Regeneration
S223A ELEKTRONISCHE DAEMPFER CONTROL (EDC) Electronic Damper Control (EDC)
S2MKA M DOPPELKUPPL. GETR. M. DRIVELOGIC M twin-clutch transm. with Drivelogic
S2PSA 20 "M LM RAEDER DOPPELSP. 433 M / MB BMW LA wheel, M double spoke 433
S302A ALARMANLAGE Alarm system
S423A FUSSMATTEN IN VELOURS Floor mats velours
S430A INNEN-/AUSSENSPIEGEL AUT.ABBLENDEND Interior / outside mirror with auto dip
S481A SPORTSITZE FUER FAHRER / BEIFAHRER Sports seat
S488A LORDOSENSTUETZE FAHRER / BEIFAHRER Lumbar support, driver and passenger
S494A SITZHEIZUNG FUER FAHRER / BEIFAHRER Seat heating driver / passenger
S4MCA INTERIEURLEISTEN CARBON FIBRE Interior trimstrips, Carbon Fibre
S4URA AMBIENTES LICHT Ambient interior light
S760A INDIVIDUAL HOCHGLANZ SHADOW LINE High gloss shadow line
S853A SPRACHVERSION ENGLISCH Language version, English

Wow!! How did you get that?? Anyway yes the car was built, I cancelled my RS6 order and the M6 was the exact spec give or take a few extras I wanted so plunged for a pre built zero mile car which at the time was located in Northern Ireland and shipped over to england

[parm]

I was working away from home today and the sales manager rang to ask where I was? I was at least 4hrs from home so I asked why and he said there was a rep for BMW uk at the dealership who's wanted to inspect the car. He can to my home collected the car and let the rep inspect it, I haven't had any feedback yet as the sales manager was in a meeting while he was inspecting it. I'm hoping to have more news later this week. Apparently there are 3 possibilities 1 replace the car (my preference) 2 total car bare mental respray by BMW uk NOT the dealer 3 compensation to the estimated loss in value of the car based on it's painted and I get a reduced trade in value on swap out

I feel that I'm being led down the garden path here as I'm not interested in money or the car being painted again, I just want it replaced!

[bjayfan]

Originally Posted by parm

Apparently there are 3 possibilities 1 replace the car (my preference) 2 total car bare mental respray by BMW uk NOT the dealer 3 compensation to the estimated loss in value of the car based on it's painted and I get a reduced trade in value on swap out

Those might be possibilities offered by Dealer/BMW, but there are others. Don't let them restrict your thinking, you are a party to the transaction and do have a say in it.

[RichardP]

You can decode a BMW VIN on a couple of sites, some need you to register, others don't. This one does not require registration, it's in German but you can use Google Translate http://www.bmwarchiv.de/vin/bmw-vin-decoder.html

I really think you have one option, reject the car, unless they offer you a massive discount, say, £40K, in which case sell the car and buy another!

A bare metal re-spray is ridiculous, it will never be up to factory standard (I know, I've had older cars fully re-sprayed by top body shops that do Bentleys, Ferraris, Lambos etc.), they can be very good, but not the same as factory. It will still reduce the value come sale time.

[JOHNBMWM5]

Originally Posted by RichardP

I really think you have one option, reject the car, unless they offer you a massive discount, say, £40K, in which case sell the car and buy another!

A bare metal re-spray is ridiculous, it will never be up to factory standard (I know, I've had older cars fully re-sprayed by top body shops that do Bentleys, Ferraris, Lambos etc.), they can be very good, but not the same as factory. It will still reduce the value come sale time.

Totally agree with Richard here, rejection the only option, re-paints however good are re-paints end off.

[parm]

I suppose your right, rejection is the only answer shame as it's such a stunning car. I'm going to try and get on my PC (no mac here I'm afraid) and see if can post a pic of the fresh paint

[parm]

Pics of the car when new just because its awesome!! and a pic of the bonnet after it was painted

[parm]

BMW have said they would like the opportunity to put things right for me(their words) not sure what that means yet?? However looked at the bonnet and wing in natural light today and you can actually see stripes in the paint where the body shop have applied the paint. Feed up with this car.

[bjayfan]

Originally Posted by parm

BMW have said they would like the opportunity to put things right for me(their words) not sure what that means yet?? However looked at the bonnet and wing in natural light today and you can actually see stripes in the paint where the body shop have applied the paint. Feed up with this car.

By BMW do you mean your dealer or actually BMW?

Take note that asking you to 'allow them to make things right' could have legal consequences if you refuse. Could. I'd ask for legal advice.

[RichardP]

I agree with bjayfan. IF you accept their offer you MUST make it clear that this is the last chance and that you reserve the right to reject the car, this should be made in writing and acknowledged by them. However, I would say that they have had the chance already and it is not acceptable, thus you reject the car now.

Be very careful allowing them to drag it out, there is no stipulated time after which you can no longer reject something, but the longer it is the more difficult if becomes, for a car 3 to 4 weeks is getting to the limit especially for a cosmetic fault.

[JOHNBMWM5]

Originally Posted by RichardP

I agree with bjayfan. IF you accept their offer you MUST make it clear that this is the last chance and that you reserve the right to reject the car, this should be made in writing and acknowledged by them. However, I would say that they have had the chance already and it is not acceptable, thus you reject the car now.

Be very careful allowing them to drag it out, there is no stipulated time after which you can no longer reject something, but the longer it is the more difficult if becomes, for a car 3 to 4 weeks is getting to the limit especially for a cosmetic fault.

I would strongly agree with Richard here, sooner the better. REJECT.

[parm]

Originally Posted by bjayfan

By BMW do you mean your dealer or actually BMW?

Take note that asking you to 'allow them to make things right' could have legal consequences if you refuse. Could. I'd ask for legal advice.

This is BMW UK and not the dealer, they've asked me to brin the car in but I've asked them to clarify why and what they expect to do to my car. I've written to BMW UK customer services please see email chain below which I've cut and pasted (excuse the typo's)

Dear Julie

I sent Tony an email yesterday highlighting the numerous issues with the car again. However I've been away working overseas for most of last week (immediately after collecting the car after is was painted). Having looked at the car this morning in natural light I've been compelled to send Tony another email highlighting my extreme disappointment with the paint that was applied to the vehicle last week. I've sent Tony a picture showing clearly visible horizontal stripes on the bonnet where the paint has been applied, this is also the case on the wing although less evident due to the smaller surface area and more complex shape.
I really appreciate the efforts you are making to resolve this issue but I really must tell you that I'm hugely disappointed with this care and the fact that it was painted when two weeks old is outrageous. I understand BMW would like the opportunity to put this right but with the list if issues with this car coupled with the substandard paint I really would like to request that you look to replace my car at the earliest convenience. I really don't want another attempt at painting the car and to be honest the excitement of having purchased such a nice car has been ruined and I now avoid driving or washing it as it looks awful. Thank you again for looking into this.

Kind regards

Parm

On 25 Oct 2013, at 09:01, customer.service@bmw.co.uk wrote:

Dear Mr Dhanjal

Thank you for your online enquiry dated October 21, 2013. I am sorry that you have felt it necessary to contact us, regarding your dissatisfaction with your BMW M6 Gran Coupe. I can completely understand the frustration that this matter must have caused you.

All our vehicles are manufactured to the highest standard, using quality materials and build tolerances. It is therefore, disheartening to learn of your recent experience. I can assure you that your comments have been logged under case reference number 1-12503662946, which is then internally collated for our continuous improvement scheme.

In light of your issues, I have taken the opportunity to contact Mr Tony Panteli, New Sales Manager at Sytner Leicester. Mr Panteli has explained that, he is currently investigating your concerns and will contact you today with the outcome.

Once again, I am sorry that you have had cause to contact us. I trust that Mr Panteli will restore your faith in the dealership and our BMW Marque, however, please be assured of my attention should you require assistance in the future.
Yours sincerely
BMW UK
Julie Oughton
Customer Service Executive
Ellesfield Avenue
Bracknell RG12 8TA
Tel: +44 (0)870 5050 160
Fax: +44 (0)870 5050 205
Mailto: customer.service@bmw.co.uk
URL: www.bmw.co.uk
<Picture (Device Independent Bitmap) 1.jpg>















-----Original Message-----
From: BMW UK [mailto:contact@enquiry.bmw.co.uk]
Sent: 21 October 2013 18:07
To: Customer Service - UK (BMW)
Subject: Contact Us

Dear Customer Services team,

An online enquiry was made. The details of the request are as follows:


FullName: Mr Parmvir Dhanjal
Email: xxxxxxx

Address:
3 Barns Close
Kxxxxx
Lxxxxx
LXxxx

Mobile telephone: 0xxxxxx

Registration No: Xxxxxxxxxxx
Preferred Dealer: Sytner BMW Leicester
Preferred method of contact: email
Comments: Dear Sirs, I took delivery of my new BMW M6 Gran coupe on the 18th Sept, I returned to the dealer on the 25th Sept as i noticed over the weekend the car had dust under the paint on the bonnet and drivers wing. The car was delivered with a scuffed seat bolster (on backorder)with a pulled stitch and the stereo has developed a fault. I am kindly requesting you swap this car as even after sytner have painted large areas of the car dust remains.Such a premium car should have so many problems from

[parm]

Ok so quick update. I have to say both BMW UK and sytner have been amazing. Looks like they will be swapping my car out. Very very pleased with the efficiency and clarity of the process. Top job sytner very much looking forward to buying more cars from them if this is how the do business!!

[RichardP]

Congratulations, that's the best result I'm sure. Keeping a repaired car would only ever lead to you to regretting it in the future!

[JOHNBMWM5]

Originally Posted by parm

Ok so quick update. I have to say both BMW UK and sytner have been amazing. Looks like they will be swapping my car out. Very very pleased with the efficiency and clarity of the process. Top job sytner very much looking forward to buying more cars from them if this is how the do business!!

Congrats mate, looking forward to seeing your new wheels.

[bjayfan]

Originally Posted by parm

Ok so quick update. I have to say both BMW UK and sytner have been amazing. Looks like they will be swapping my car out. Very very pleased with the efficiency and clarity of the process. Top job sytner very much looking forward to buying more cars from them if this is how the do business!!

I'll have to say that while the process can be long and frustrating, in my experience BMW will step up and do the right thing.

Hope the new one exceeds expectations, enjoy!