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I have the Nappa leather peeling on the driver side seat bolster at 24K miles. Was at the dealer for service and asked them to look at it for a Warranty Repair. The SA asked seat bottom or back. I said the bolster that hugs you at lower back. They agreed to Warranty Repair and I left the car overnight since they could get the skin in the morning. Picked up car next day and got a call getting in vehicle and didn't inspect work. Driving home I looked down at bolster to see it peeling! Called SA immediately and he said the mechanic replaced it. Turns out they replaced seat bottom, that had nothing wrong. Next day I sent a pic of the bolster peeling, Service Manager denied Warranty repair. The SA said the seat bottom was separating at seam and that's why it was warranty repair. The bolster is just normal wear & tear!!
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