Quote:
Originally Posted by ipsedixit
I'm sorry, I did not mean to upset you.
|
Oh no, I wasn't personally offended at all.
I just think these random tactics are a bit poorly thought through and perhaps a more rounded after sales ownership experience targeting what really matters: (1) product experience (2) aftersales servicing experience (3) total cost-of-ownership etc are much better ways to engender loyalty, re-purchase, peer referrals and new sales.
Pleased to hear lease customers get the best service, Bonz.
Traditionally these have lost out in some markets.
__________________
Current: 2018 Range Rover Velar First Edition D300 HSE + 2018 AMG GT-C Coupe + 2013 6 Series BMW GranCoupe (October)
Retired: 2016 AMG-GTS Coupe, 2013 & 2012 Maserati GranTurismo MC Stradale,2016 3-Series Touring, 2009 5 Series GT, 2007 BMW M5, 2012 & 2006 BMW 1 Series