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Had that issue on my wife's 2012 7 series and her iPhone, had the car's firmware updated, solved the issue.
Check to see if your dealer updated your firmware on your last service. If not, make an appointment and they'll do it at no cost.
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2014 M6 Gran Coupe-Alpine White/Blk
2015 740i Sapphire Blk/Blk
2018 Tahoe RST 6.2
2019 Porsche 911 Turbo 991.2
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