Quote:
Originally Posted by andreo
You can always write a nice letter of "suggestion for service improvement" based upon your personal experience and address it either to BMW NA or BMW AG concerning the level of service expected out of a BMW dealership. In the process, make it clear that you understand that it is dealership policy and not your SA's service that has room for improvement. That should get the message across.
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Thanks Andreo for another insightful recommendation, I will go ahead and do that. I was going to review them on Yelp but they already got 2.5 star. May be I can help them get 2 star, but they probably don't care anyway.
http://www.yelp.com/biz/century-west-bmw-studio-city-2