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Originally Posted by neversummer78
I decided to pick up my car today even though it was not fixed because I will be out of town starting tomorrow for a week. To my surprise, when I arrived this morning, roughly 10.30 am, my car was low on gas and 31 miles (miles in, 2415 miles, miles out 2446 miles.) was driven while it was supposed to be at the dealer waiting for instruction from BMW NA. When I start up the car, engine was already warm which usually take me about 3-4 miles from cold start to warm up the car, so it was definitely driven from a distance this morning before I arrive. The funny part was the work order paper shows 2417 miles out and not 2446 as registered on odometer. I walked back to SA and asked him to print out the work order with the right miles out 2446.
When I asked for reason on the extra mileage, SA was defensive about it and said that he will compensate me for gas. I told him that I don't care about gas money. He said that may be tech needed to drive it around to replicate the problem which is bull base on my experience. At Mercedes dealer, they would ask for my permission if they need put more than 10 miles on the car to replicate the problem. They would explicitly ask me if it is OK because they were not able to replicate it with short trip around the block. Anyway, I told my SA to send me an email to explain.
While driving it out the lot, I turn on the radio and of course, radio was tuned to SiriusXM 099 Raw Dog Comedy channel which I never listen to. I always have my radio set to 89.3 KPCC when I don't listen to my House music. The way I see it, somebody was having a good laugh while driving my car back home.
During the past 7 years, my last 5 BMW and Mini were purchased from this dealership. I never experience anything this absurd before. It is time to switch.
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OMG! This is completely unacceptable. I would have gone ballistic had this happen to me. Since you have a substantial patronage with BMW, it is worthwhile to bring this up with BMW AG. That will guarantee to get their attention.
I had a bad experience over a botched up order with my local dealership back in 2007. After a series of lame excuses from them, I decided to write to BMW AG and to none other than Dr Norbert Reithofer himself. I got a response from his personal assistant the following day and the corrected order was placed in manufacturing within the week, followed by a personal invite to visit the Regensburg factory where the E92 335i I ordered was being assembled to inspect the vehicle before they air-freight it to me. My wife and I was flown to Munich, escorted to the Regensburg factory (above 200km/h in an E60 530Li but that's another story) and even had the opportunity to visit BMW Welt a week after its grand opening during that trip.
Ever since then, service offered by the dealership have been impeccable. So whilst dealerships may occasionally try to pull a fast one on BMW customers, BMW AG does care and take swift action to rectify them. I am living proof of it.
If I recall correctly, my first email to them was sent via the www.bmw.com contact page to BMW AG Worldwide.