|
Normally we try out best to make everyone happy with our service but there is only so much we are capable of offering.
Had the item not fit to his liking, we would have then replaced it without any question. This part of the transaction is not be disputed. However the problem is that the customer did not contact us before attempting to remove the item himself, which resulted in a cracked carbon fiber housing.
The top cover can easily be removed with a hair dryer to loosen up the adhesive tape on the back of it. Then it would easily come off to gain access to the screw underneath. The damage could have been avoided if the customer contacted us first regarding the fitment. We would have advised on how to remove this safely.
|