[mjr24]

Wow....these guys at IND are trying to weasel their way out of this.

Extremely BAD business on these guys' part. You would think they would have done the right thing and replaced an obviously defective part.....especially from a local customer. I sent this piece back to them (after sending them pics....not sure why they had me even send them the piece) after Jesal begged not to file a dispute because he said it could hurt them. Jesal received the part last Monday and inspected it. He said on Tuesday that he had to talk to BMW about it but that their rep wouldn't be in until today. He said he would probably end up just refunding me (I assume because he said earlier they were all sold out of these).

Now today he tells me he isn't going to replace or refund because I damaged it while removing the top piece and that I should have waited for a professional to do it (and a professional would have had to do the same thing....and by the way, who would have paid for the professional to do that....not IND). This is after Jesal admitted (when I sent him pics before I even originally wrote this post) that the piece looked to be down much further than normal. So...OK...he admits the part was defective and then says he is likely going to refund me after inspecting it in person....and then doesn't?

Crappy customer service on their part (meaning Jesal).....had to file dispute against them today. Will go up the chain to BMW if I need to against whoever their rep is. I mean seriously? It's a $200 part for a $125k car.

I'm quite surprised given IND's seemingly stellar reputation.....especially after Jesal admitted the part was defective. OEM parts should fit perfectly....just as the original.....and especially in light of you guys saying you don't have a gap on your same item.